Medical Billing & Collections Supervisor; Audit

Job Description: About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

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Summary We are seeking a dedicated Medical Billing & Collections Audit Supervisor to join our Billing Center Division. In this position you will be responsible for supervising the activities of Billing Center (BCC) employees to ensure that the efficient use of resources are used in accordance with audit policies and process flow in ways that consistently promote patient quality, employee satisfaction and accounts receivable management.

Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Accountability of direct reports; coaching, counseling, team building and training
• Aggressively manages all non-compliance in a timely, complete and professional manner
• Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits and payer audits)
• Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
• Assumes Billing Center Manager (BCM) duties for short BCM absences of less than a month
• Conducts employee counseling as needed for attendance, work performance and policy violations
• Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
• Ensures audit staff are practicing safe work habits to ensure a safe work environment
• Ensures good communication with locations and auditors
• Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
• Gathers and analyzes information in order to provide recommendations on various issues
• Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Manages difficult customer or employee situations and responds promptly to customer or employee requests
• Manages Team and Staff Performance Metrics for continual improvement
• Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
• Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
• Provides direction to audit staff and resolves problems in a timely and professional manner
• Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
• Responsible for the filing and maintenance of all reports as required by company policy and procedure
• Reviews adjustment, related keying of audits and ensures all adjustments are approved in a timely fashion
• Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
• Reviews applicable audits for completeness, unusual items and charges and follows up on any discrepancies
• Run all applicable reports timely and delegates or distributes as required
• Serves as a primary line of communication between staff and the BCM
• Shows Initiative and ability to manage a project
• Performs other duties as assigned

Employment is contingent on

• Backgroun…