Area Director of Resident Care

About Lake House Senior Living Lake House Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, Lake House fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

As part of one of the largest senior living families in the United States, Lake House communities have earned Great Place to Work® certifications from 2022–2026. Lake House is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

The Area Director of Resident Care provides multi-community clinical leadership and support across the Indiana market. This role is responsible for the development, implementation, and ongoing oversight of quality management systems, clinical standards, and educational initiatives within assigned communities.

Serving as a traveling clinical partner, the Area Director of Resident Care ensures consistent adherence to state and federal regulations, supports communities through surveys and compliance reviews, and partners with Executive Directors and clinical leaders to drive operational excellence, risk mitigation, and high-quality resident outcomes.

This position plays a critical role in stabilizing, mentoring, and strengthening community-based clinical teams while promoting consistency in care delivery across the region.

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed
• Reviews and investigates resident complaints/Hotline Complaints as directed. Ensures compliance with resident rights policies and works to resolve resident grievances
• Conducts compliance surveys ist in coordinating action plans to minimize liability and risks as a result of compliance surveys
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the Regional Operations Leader.
• Gathers performance improvements indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Regional Operations Leader (ROL), Executive Directors (ED) and Director of Health and Wellness (DHW).
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department. Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance
• Reviews all potential move-outs. Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Participates in the clinical review of residents as needed
• Audits level of care assessments for accuracy and compliance
• Participates in review of clinical risk scenarios at the community level to mitigate liability and risk
• Works closely with the RF and DHW to review and interpret state regulations as needed
• Participate in the interview and selection process for community DHWs.
• Orchestrates onboarding of new DHWs.
• Participate in the clinical review of new move-ins as needed and in support of the DHW.
• Maintains current knowledge of state regulations and monitor proposed changes to regulations
• Develops into valued and trusted member of the regional team offering clinical expertise and guidance to RDO, RDS and HRM
• Champion the company culture at all times.
• Perform other duties as assigned

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