Patient Care Coordinator

Job Title: Associate Patient Care Coordinator

Location: Lafayette, IN 47905

Work Schedule: Monday – Friday

Work Hours: 8:00 AM – 5:00 PM ET

Duration:

- 5+ Months (Possibility of Extension)

Dress Code: Business casual or scrubs

License/Certification

Required:

None

The Associate Patient Care Coordinator plays an essential role in ensuring smooth and efficient patient communication within the clinic’s call center environment. This position is responsible for answering inbound patient calls, directing inquiries to the appropriate department, scheduling appointments, and supporting patient access functions. The ideal candidate has a strong background in healthcare customer service and thrives in a fast‑paced, patient‑focused environment.

Patient Communication & Call Handling

• Answer high‑volume inbound patient calls in a professional and courteous manner.
• Assess patient needs and route calls to the correct workgroup (billing, medical records, refills, clinical staff, etc.).
• Take clear, detailed messages for clinical staff and providers, ensuring accuracy and completeness.

Scheduling & Appointment Management

• Schedule, reschedule, and cancel patient appointments using internal scheduling systems.
• Conduct outbound calls to patients to reschedule or confirm appointments.
• Follow established protocols to ensure accurate scheduling and patient flow.

Operational & Administrative Support

• Document all patient interactions in accordance with organizational standards.
• Maintain a positive patient experience through clear communication and thorough problem resolution.
• Adhere to data privacy standards, compliance protocols, and internal policies.
• Support overall call center and clinic operations as needs arise.

Required Skills & Qualifications

• Minimum 2 years of experience in a customer service or patient service role (required).
• Strong communication and interpersonal skills with a patient‑centered approach.
• Ability to manage high call volumes and multi‑task effectively.
• Experience with in a healthcare call center or patient services environment strongly preferred.
• Proficiency with scheduling systems, call routing software, and general computer applications.
• High attention to detail, accuracy, and documentation integrity.

Ideal Candidate Background

• Previous experience in medical office reception, patient access, or healthcare customer service.
• Familiarity with healthcare terminology, clinical workflows, and patient navigation.

Demonstrated ability to de‑escalate concerns and maintain professionalism