Helpdesk Support

Accent Consulting is a fast growing company that is committed to being the primary resource for technical consultation in our region. We are accomplishing this goal by providing world‑class support to hundreds of businesses in over 20 states and 7 countries.

Our mission is to support businesses by using technology to increase profitability and productivity. We achieve this by specializing in our 5 core services: IT Consulting, Cloud Solutions, Help Desk Support, Managed Technologies, and Software Development. With decades of experience designing business networks, as well as extensive experience in multi‑location networks and cloud systems, Accent has the capability to design and tailor computer systems to our client’s business needs.

We have a team of certified support technicians, software developers, network engineers, system administrators, and computer consultants that all work together to find the best possible solutions for our clients. Accent is a Microsoft Gold Certified Partner with competencies in Network Infrastructure Solutions and ISV/Software Solutions.

We promote solid, long‑term relationships with our clients and our employees. Integrity, sharing of information, collaboration, and a forthright style are very important – along with the ability to manage ourselves and our commitments so that we consistently meet and exceed client expectations. As a dedicated team member, there will be opportunities for you to expand your skills and responsibilities. We reward loyalty and prefer to promote within our own team when new opportunities arise.

If you have a passion to work in the technology industry and share a similar ethos, then please apply to work with us. We are always looking for smart creative talent to join our team.

Location:
110 Professional Court Suite A
Lafayette, IN 47905
United States of America

Department:
IT

Full/Part Time:
Full Time

Workplace Type:
In Person

Years of

Experience:


2 - 5 Years

Level of

Education:


Associate's Degree

Shift:
Day Shift

We’re looking for a Desktop Administrator who thrives in the right seat — someone who gets it, wants it, and has the capacity to do it
. This role is responsible for delivering reliable, responsive, and professional end‑user support while helping maintain the standards and systems that keep our clients productive.

This is a hands‑on technical role for someone who enjoys solving problems, supporting people, and taking pride in doing things the right way—every time.

• You understand that end‑user experience matters just as much as technical accuracy
• You know that clear communication, documentation, and follow‑through are critical
• You see how your work directly impacts client satisfaction and team success

• You genuinely enjoy helping people and fixing issues
• You take ownership of tickets and don’t let things fall through the cracks
• You like working within clear processes while improving them over time

• You can manage multiple requests, priorities, and environments
• You stay calm, organized, and professional—even under pressure
• You can balance technical work with strong customer service

• Provide Tier 1–2 desktop and end‑user support (in‑person and remote)
• Troubleshoot hardware, software, and basic network issues
• Set up, configure, and maintain desktops, laptops, and peripherals
• Support Microsoft 365, email, and common business applications

• Document issues, resolutions, and procedures clearly and consistently
• Follow established processes and contribute ideas for improvement
• Ensure devices and environments meet company and client standards

• Communicate clearly with users regarding issues, expectations, and timelines
• Escalate issues appropriately while maintaining ownership
• Work closely with other technical team members to ensure smooth handoffs

• Tickets are handled promptly, thoroughly, and professionally
• End users feel supported, informed, and respected
• Issues are documented clearly and resolved efficiently
• Systems are stable, organized,…