IT Service Dispatcher

Accent Consulting is a fast‑growing company that is committed to being the primary resource for technical consultation in our region. We are accomplishing this goal by providing world‑class support to hundreds of businesses in over 20 states and 7 countries. Our mission is to support businesses by using technology to increase profitability and productivity. We achieve this by specializing in our 5 core services: IT Consulting, Cloud Solutions, Helpdesk Support, Managed Technologies, and Software Development.

With decades of experience designing business networks, as well as extensive experience in multi‑location networks and cloud systems, Accent has the capability to design and tailor computer systems to our client’s business needs. We have a team of certified support technicians, software developers, network engineers, system administrators, and computer consultants that all work together to find the best possible solutions for our clients.

Accent is a Microsoft Gold Certified Partner with competencies in Network Infrastructure Solutions and ISV/Software Solutions.

110 Professional Court Suite A, Lafayette, IN 47905, United States of America

General

Full Time

In Person

0 - 1 Years

High School Diploma

This role is responsible for efficiently scheduling and dispatching service orders to a team of technicians. They will monitor the progression of jobs and coordinate necessary actions to ensure timely completion. The person in this role will interact directly with customers, addressing inquiries and issues, providing updates and information on service orders and schedules as needed.

Daily duties will include inputting and tracking service orders in the company's database system, prioritizing service calls based on urgency and importance, dispatching orders to appropriate technicians, and following up to monitor progress until completion. This role also involves direct customer engagement, from managing inquiries and complaints to updating customers about their service order status.

The ideal candidate must possess strong communication and organizational skills. They should be capable of multitasking in a fast‑paced environment and working under pressure. A strong customer service orientation is necessary, along with basic computer skills, including a familiarity with dispatch software and databases. Experience in a similar service dispatch role is preferred, but not required as training will be provided.

The candidate must display a high level of adaptability, teamwork, and commitment to maintaining standards and improving service delivery.

• Exceptional communication and interpersonal skills
• Familiarity with route planning and logistics
• Ability to multitask under pressure
• Excellent organization and prioritization skills
• Proficiency in scheduling software and programs
• Strong problem‑solving abilities
• Good knowledge of MS Office, especially Excel, and database systems
• Ability to work in a fast‑paced environment
• High school diploma is required, a degree in business or related field is a plus
• Experience in a dispatcher or similar role, preferably in service industry
• Basic understanding of maintenance procedures
• Flexibility to work in different shifts or on weekends
• Sharp customer service skills and ability to handle stressful situations
• Strong geographical knowledge

$40,000 USD to $45,000 USD per Year

• Dental Insurance
• Health Savings Account
• Life Insurance
• Medical Insurance
• Paid Time Off
• Retirement Savings and Planning
• Vision Insurance
• Certification Training/Reimbursement and Casual Work Culture