Analyst, IT​/Tech, IT Business Analyst

BASE Analyst

The Business Alignment Strategic Engagement (BASE) Analyst works with business partners to understand goals, objectives, processes, and requirements. This role collaborates with both IT and project stakeholders to collect, clarify, and translate business requirements into documentation and conceptual design from which a solution can be determined, developed, and deployed. The BASE Analyst assists with the implementation and support of business process and information systems transformation across multiple departments.

This includes process optimization, system implementation, integration, data analysis and reporting, testing, training, and consultation.

Serve as a liaison between business divisions and Information Technology to align technology initiatives with organizational goals and operational needs. Facilitate the intake, evaluation, and prioritization of technology and process improvement requests from business stakeholders. Partner with business leaders and subject matter experts to identify opportunities for process improvement, automation, and digital solutions that enhance operational efficiency. Translate business needs into documented requirements, workflows, and solution options for evaluation and implementation by technical teams.

Support development of business value cases by evaluating potential benefits such as operational improvements, risk reduction, and resource requirements. Collaborate with project managers, sponsors, and stakeholders to support project planning, scope definition, governance, testing, and implementation. Contribute to technology roadmaps and portfolio planning activities that support division and enterprise strategic initiatives. Assist with change management, stakeholder communication, training, and adoption of new systems and processes.

Promote best practices for system usage, data integrity, documentation, and responsible use of workflow or low-code solutions. Monitor implemented solutions and processes to ensure expected outcomes are achieved and identify opportunities for continuous improvement. Stay informed of emerging technologies and industry practices that may provide value to the organization. All other duties as assigned.

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field with five (5) or more years of relevant experience supporting business systems, process improvement, project initiatives, or technology implementations. An equivalent combination of education and/or experience may be considered. Demonstrated ability to collaborate with business stakeholders to understand operational needs, document requirements, and support the implementation of technology or process improvements.

Experience working with multiple departments or functional areas to analyze processes, identify improvement opportunities, and support solution development. Strong analytical and critical thinking skills with the ability to translate business needs into structured documentation and actionable recommendations.