Business Automation and Systems Support Specialist

Join a world leader in energy measurement and start your ownership journey today!

Radian Research is an employee‑owned innovative technology company that provides electric meter testing instruments, systems, software, and services to electric utility companies, meter manufacturers, and national metrology institutes. The focus of Radian is our customers and our team.

The Business Automation & Systems Support Specialist develops and maintains internal tools, workflows, automations, and analytical solutions that reduce manual effort and improve operational efficiency across the organization. Working closely with teams in Customer Value Added Services, Solutions, Quality, Production, and Finance, the specialist implements practical solutions using AI tools, scripting, and low‑code/no‑code platforms. The role focuses on Microsoft Dynamics 365 Business Central, Power BI, and other data sources to support financial, production, and operational analytics, as well as integration with Salesforce.

• Work with department leaders and team members to identify opportunities for workflow improvement and operational automation.
• Build and maintain internal tools and automated processes using Power Automate, Power Apps, AI‑assisted tools, and scripting.
• Create and update Power BI dashboards for departmental and organizational KPIs.
• Integrate data from systems such as Business Central, Microsoft 365, Salesforce, Jira, and Ring Central.
• Assist teams in replacing manual tasks with digital, automated, or streamlined solutions.
• Document workflows, automations, and internal tool configurations.
• Provide secondary IT support for users and help resolve system‑related issues when required.
• Participate in continuous improvement initiatives, ensuring alignment with Radian’s culture and business goals.
• Collaborate with team members across multiple sites and remote environments.

• Associate degree in Information Technology, Computer Information Systems, or related field; or equivalent practical experience.
• Bachelor’s degree preferred but not required.

• 3+ years of experience in an IT support, business systems, or automation‑focused role.
• Experience using low‑code/no‑code platforms (e.g., Power Automate, Power Apps) and scripting for task automation.
• Hands‑on experience building dashboards, data models, and reports using Power BI.
• Experience integrating or supporting systems such as Business Central and Salesforce strongly preferred.
• Experience working with end‑users to gather requirements and deliver practical solutions.

• Microsoft 365 ecosystem, Power Platform, and data connectivity.
• Microsoft Dynamics 365 Business Central, including data structures, workflow concepts, and reporting integration.
• Power BI, including data modeling, visualization, KPI creation, and Business Central connectivity.
• Salesforce platform concepts, including data objects, API connectivity, and integration strategies.
• AI tools for automation and productivity.

• Creating Business Central‑driven dashboards and reporting solutions using Power BI.
• Building simple to moderately complex automated workflows.
• Creating internal tools that streamline manual or repetitive tasks.
• Troubleshooting user issues and system behaviors.
• Communicating effectively with non‑technical staff.
• Adapting to new software systems and learning quickly.
• Leveraging AI tools for research, script development, system integration, and analytics.

• Experience with Microsoft Dynamics 365 or Business Central.
• Experience with Salesforce, Jira, or Ring Central, especially automations, API usage, or Power Platform connectors.
• Experience supporting manufacturing, quality, sales, or customer service business processes.
• API (Application Programming Interfaces) knowledge or integration skills (basic level acceptable).
• Knowledge of virtual machines, databases, and sandbox environments used for testing, development, and isolated system experimentation.

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Please be advised U.S. Citizen / U.S. Resident is a requirement of the position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Minorities/Women/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.