IT Support Technician

The IT Support Technician provides frontline technical support for theater locations and corporate users across GQT Movies and affiliated companies. This role supports Tapos (Jacro) point-of-sale systems, office technology, network infrastructure, digital signage, end-user devices, business communication systems, and the connectivity required for theater operational systems.

This role supports day-to-day technology operations across theater and corporate locations while assisting with theater openings, remodels, technology upgrades, and infrastructure projects. The ideal candidate is a hands‑on problem solver with strong customer service skills who enjoys working in a fast‑paced entertainment environment.

• Respond to help desk tickets, emails, and phone calls from theater and corporate staff.
• Diagnose and resolve hardware, software, printer, networking, and peripheral issues.
• Provide remote and on‑site support for theater locations.
• Configure, deploy, and maintain desktop computers, laptops, tablets, and mobile devices.
• Support Microsoft 365 applications, user accounts, and email systems.
• Assist with Active Directory user administration, including account creation, password resets, permissions, and organizational unit management.
• Troubleshoot and maintain the company's GoTo Connect phone system, including user provisioning, call routing, voicemail setup, handset configuration, and basic system administration.
• Coordinate with GoTo Connect support and telecommunications vendors to resolve escalated service issues.
• Document support requests, troubleshooting steps, resolutions, and follow‑up actions within the company's help desk or ticketing system.
• Coordinate with technology vendors, service providers, and support partners to resolve escalated issues and ensure timely service restoration.
• Assist with workstation imaging, software deployment, operating system updates, and patch management activities.
• Assist with implementing and maintaining company IT security policies, endpoint protection, software patching, and user access controls.

• Troubleshoot and support Tapos (Jacro) point-of-sale systems, including HP and Elo workstations, Verifone payment devices, HP, Star, and Epson receipt printers, MS USB and RJ11 cash drawers, and related peripherals.
• Assist theater personnel with POS connectivity, workstation performance, and user access issues.
• Support digital signage, menu boards, kiosks, and guest-facing technology systems.
• Assist theater personnel with workstation, printer, and peripheral issues.
• Support the network connectivity and infrastructure that enables digital cinema systems to communicate with corporate and third-party services.
• Coordinate with the Digital Cinema NOC when issues involve projection equipment, media servers, content delivery, TMS systems, or other cinema-specific technologies.
• Escalate digital cinema operational issues to the appropriate NOC or vendor support teams.

• Troubleshoot internet connectivity, Wi-Fi, switches, and network devices across theater and corporate locations.
• Monitor and maintain network connectivity for theater operational systems, including Tapos (Jacro) POS systems, digital signage, digital cinema infrastructure, GoTo Connect VoIP communications, and security systems.
• Support and troubleshoot VoIP phone services and related network requirements.
• Assist with administration and maintenance of the company's GoTo Connect platform across all theater and corporate locations.
• Support security cameras, access control systems, and other network-connected devices.
• Perform basic network diagnostics and coordinate with internet service providers and vendors to resolve outages.
• Escalate digital cinema equipment issues to the Digital Cinema NOC while assisting with any underlying network-related concerns.

• Install, configure, and upgrade hardware and software across theater locations.
• Maintain inventory of IT equipment and technology assets.
• Prepare and deploy replacement equipment for theaters.
• Perform preventive maintenance to minimize downtime.
• Document…