IT Support Intern - Paid Internship

Accent Consulting isa fast growing company that is committed to being the primary resource for technical consultation in our region. Weare accomplishing this goal by providing world-class support to hundreds businesses in over 20 states and 7 countries.

Our mission is tosupport businesses by using technology to increase profitability and productivity. We achieve this by specializing in our 5 core services: IT Consulting, Cloud Solutions, Helpdesk Support, Managed Technologies, and Software Development. With decades of experience designing business networks,as well as extensive experience in multi-location networks and cloud systems,Accent has the capability to design and tailor computer systems to our client’sbusiness needs.

We have a team of certified support technicians, software developers, network engineers, system administrators, and computer consultants that all work together to find the best possible solutions for our clients.

Accent is a Microsoft Gold Certified Partner with competencies in Network Infrastructure Solutions and ISV/Software Solutions.

We promote solid,long-term relationships with our clients and our employees. Integrity, sharingof information, collaboration, and a forthright style are very important --along with the ability to manage ourselves and our commitments so that we consistently meet and exceed client expectations. As a dedicated team member,there will be opportunities for you to expand your skills and responsibilities.

We reward loyalty and prefer to promote within our own team when new opportunities arise.

Location:
110 Professional Court Suite A
Lafayette, IN 47905
United States of America

Department:
IT

Full/Part Time:
Internship

Workplace Type:
In Person

Years of

Experience:


0 - 1 Years

Level of

Education:


High School Diploma

Shift:

Description:

Accent Consulting is seeking a motivated IT Support Intern who is ready to turn classroom knowledge and personal technical experience into real-world IT skills.

This paid internship provides an opportunity to work alongside experienced IT professionals while supporting businesses with their everyday technology needs. You will gain practical experience with hardware, software, Microsoft 365, networking, cybersecurity practices, help-desk ticketing, remote-support tools, and the day-to-day operations of a managed IT services provider.

We are looking for someone who is curious, dependable, comfortable working with people, and willing to learn.

• Respond to basic client requests received by phone, email, or our help-desk ticketing system.

• Troubleshoot common computer, printer, software, email, password, and connectivity issues.

• Assist with setting up computers, monitors, mobile devices, and other technology equipment.

• Install and configure approved software and hardware.

• Help create and manage user accounts and access permissions.

• Use remote-support and monitoring tools to assist users.

• Escalate more complex issues to the appropriate technician.

• Document troubleshooting steps, client communication, and resolutions accurately in service tickets.

• Assist with equipment inventory, technology deployments, and other internal IT projects.

• Follow established security procedures and protect confidential client information.

• Provide friendly, patient, and professional service during every interaction.

Skills:

• Currently pursuing—or recently completed—education or training in information technology, cybersecurity, computer science, networking, or a related field.

• Foundational understanding of computers, operating systems, common business software, and basic networking concepts.

• Genuine interest in troubleshooting technology and learning how systems work.

• Strong verbal and written…