On Site & Trainer Service

Guadalajara, Mexico Mexico
FULL-TIME

• The professional objective will be to provide an excellent first level service support to UNOX service network in Monterrey and the north of the country.
• Create and deliver training courses and mentoring to the entire global network of service partners in Mexico by conducting classroom trainings, seminars and interactive courses and by providing mentoring and training at the installation site of UNOX customers.
• Audit of the activities and performances of our service partners by conducting visits at the installation sites handled by the service partners.
• Repair UNOX equipment.
• Install UNOX equipment and train the customers on how to use it.
• Make detailed and complete reports of the problems found in the field.
• Provide service and customer support during field visits or dispatches.
• Follow all company’s filed procedures and protocols.
• Identify the root cause of the failure of UNOX equipment.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Arrange training and development programs based on the needs of UNOX service partners.
• Schedule and provide regular training sessions and classes for UNOX service partners.
• Modify training material based on quality monitoring trends, additions, updates and changes according to the UNOX service academy team in UNOX HQ.
• Maintain updated records of training.
• Develop and improve the service network in the north of Mexico.

• Bachelor’s degree in engineering: electrical/electronic/mechanical
• English (both verbal and written) (Optional)
• Up to 5 years of experience in maintaining food equipment and delivering training
• Good knowledge of SAP (Optional)
• Good knowledge of Salesforce (Optional)
• Availability to travel within the north of Mexico
• Communication skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
• Confidence, patience, politeness, tact and diplomacy
• Ability to work well under pressure
• Organizational skills, time-management skills
• Good diagnostic and problem-solving skills
• A strong customer focus
• Attention to detail

• Work-Life balance initiatives
• Mentorship & coaching
• Career growth & training programs
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.