Branch Manager II

Description

Branch Manager II

Lafayette, IN

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary

The Branch Manager II position at First Farmers Bank & Trust is responsible for leading a full-service, profitable branch. This role involves driving growth, managing branch operations, and ensuring exceptional customer service. The Branch Manager II will lead the Retail staff in achieving strategic objectives through continuous coaching and fostering professional development. This role requires a strategic thinker with strong leadership skills and a deep understanding of the banking industry.

Leadership and Team Development:

• Supervise, train, coach, and perform annual reviews for all branch personnel
• Lead, mentor, and develop staff to ensure each branch meets performance, service, and operational goals
• Facilitate weekly and monthly huddles with your staff to discuss sales opportunities and operational issues as well as to review and address subject matter determined by the Regional Team
• Coordinate training of staff on all bank products and services on an ongoing basis
• Ensure completion of all quarterly education courses

Customer Service:

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and promoting a customer‑centric culture

Sales:

• Drive branch sales and business development efforts by proactively seeking out new bank customer relationships through targeted outbound calls
• Identify and engage potential clients, set ambitious targets, and implement effective strategies to achieve substantial growth
• Proactively engage with local businesses and leverage community events to expand the customer base
• Focus on customer retention through exceptional service and relationship management to ensure long‑term success

Financial Management:

• Oversee branch financial performance, including budgeting, forecasting, and expense management
• Ensure profitability and cost‑effectiveness
• Ensure the branch consistently meets its financial targets

Compliance and

Risk Management:

• Ensure branch operations comply with all banking regulations, policies, and procedures
• Manage risk effectively and ensure the security of branch assets

Operational Efficiency:

• Review and provide reports to management
• Take applications for all consumer loans including home equity line of credit applications
• Determine fee refunds and settlement of the NSF list in conjunction with the Head Teller
• Oversee the maintenance items for your branch, including the parking lot
• Assist in counting tellers out when they are off more than $100 or with surprise audit counts
• Test the branch security equipment and investigate security issues as needed
  
  Complete the CD maturity list – calling upon all customers in question
• Assist tellers and Personal Banker’s in peak times to expedite the work flow
• Provide back‑up Head Teller duties in absence of an Assistant Branch Manager
• Branch vault responsibilities including ordering weekly and balancing daily
• Ordering and maintaining branch supplies

C…