Member Services Brandon

Position: Member Services FT Brandon
Lead a team, Build a culture, Grow a business!

As a General Manager with Planet Fitness, you won’t just run a club — you’ll create an energetic, welcoming environment where members feel motivated and your team feels inspired to grow. You’ll oversee all aspects of club operations while delivering an exceptional Judgement Free member experience, drive membership growth, operational excellence, and financial  this leadership role, you’ll recruit, coach, and develop a high-performing team while creating a positive culture built around teamwork, accountability, and outstanding customer service.

You’ll create “Raving Fans” by ensuring members enjoy a clean, welcoming, and motivating environment every time they visit the club.

As part of one of the fastest-growing Planet Fitness franchise groups in the country, this is an exciting opportunity for a driven leader who is passionate about developing people, building strong teams, and growing their career with a company that promotes from within.

Why Join UsBe part of one of the largest and fastest-growing Planet Fitness franchise groups in the country.

Join a team that is passionate about creating a Judgement Free environment where members and employees can thrive.

Grow your career with a company that invests in employee development, leadership growth, and promoting from within.

Make a meaningful impact by helping people feel stronger, healthier, and more confident every dayWork in a fun, fast-paced, and team-oriented environment where your contributions are valued

Perks & Benefits Comprehensive Medical available for all employees including access to a confidential Member Assistance Program (MAP)
Dental & Vision Insurance options for full time employees.

Employer-paid Basic Life and AD&D insurance for full-time team members

Employer-paid core Short-Term and Long-Term Disability coverage automatically provided for full-time employees, with additional buy-up options available
401(k) retirement plan with company match

Access to additional voluntary benefits, including Critical Illness, Hospital Indemnity, Accident, Legal plans, HSA Account, and Commuter Accounts.

FREE Black Card Membership Paid Time Off for full time team members.

Total Compensation Package Salary: $35,000 to $39,500 annually

Bonus: $1,000 per month, average success rate is 90

Paid Time Off: 3 weeks

Benefits Coverage by Employer at 65% to 80% depending on selections

Job Summary Under the direction of the District Manager, the General Manager is responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The GM position is a key member of our team and is responsible for daily club operations, ensuring “Raving Fans” service!

Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for recruiting, hiring, training, and developing a high performing staff, consisting of Assistant Managers, Member Service Representatives, and Trainers.

Maintain a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Provides leadership for employee relations through effective communications, coaching, training, and development.

Provides leadership for problem resolution to facilitate fast improvements and improved working relationships.

Scheduling and supervising staff.

Timely and accurate payroll records and submitting of payroll to HR.Member Service and Trainer oversight - Ensuring staff is always providing a superior customer experience, including resolving member situations.

Involved in all front desk related activities including:

Answer phones in a…