Mobile Associate , Store-in-Store - Retail Sales at TMobile Lafayette

Mobile Associate, Store-in-Store - Retail Sales (Lafayette, IN) Job Overview

Mobile Associates are integral members of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, building and deepening relationships with customers through meaningful interactions and solution‑based selling.

• Proactively engage a broad range of customers in a high‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions, identifying needs and employing solution‑based selling to demonstrate T‑Mobile products and services.
• Complete training on the in‑store experience, new skills, products and processes; maintain knowledge of systems and reference resources; review personal results and current promotions.
• Partner with nearby store locations to onboard customers, practicing skills, sharing knowledge, and performing opening/closing procedures, including handling kiosk keys and reporting lost keys or assets.
• Exhibit customer obsession: friendly, engaging, building rapport and trust; exceed expectations; proactively reach out to potential customers, follow up, capture referrals, manage return‑processes, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred

• Customer satisfaction passion; desire to be authentic when connecting with customers; balance experience and performance goals (Required)
• Team building; willingness to collaborate with peers and store leaders, sharing best practices and resolving issues (Required)
• Retail sales drive; confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $18.00/hour, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive training pay and are eligible for promotion to Mobile Expert with an annualized incentive target of $18,000/year. All employees start with guaranteed earnings of $20/hour inclusive of base pay and incentives.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays (≈4 weeks for full‑time, 2.5 weeks for part‑time); paid parental and family leave; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary AD&D, accident, life, disability, and long‑term care; mobile service and home internet discounts; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors will not be tolerated.

Individuals with a disability needing reasonable accommodation can contact Applic or call 1‑844‑873‑9500. This line is not for application inquiries.