Lafayette-HVAC​/Outside Sales

Location:

Lafayette, IN 47905, USA

Connor Co., a company rich in history, has an available HVAC Inside/Outside Sales position in Lafayette, IN. We seek a career‑minded person looking for a long‑term position with a great company.

• Ability to read blueprints/schematics
• Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.
• Answer customers’ questions about products, prices, availability, and product uses.
• Arrange and direct delivery of products
• Assist with collection of monies owed from customers
• Attend industry trade shows and product training
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Ensure timely order processing and confirmation of orders
• Enter orders into the Eclipse ordering system as needed
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Follow‑up on estimates and bids submitted to customers
• Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
• Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences.
• Manage assigned customer orders from origination to delivery
• Monitor market conditions, product innovations, and competitors’ products, pricing, and sales.
• Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.
• Participate in monthly sales meetings
• Participate in organizations, trade shows, and conferences.
• Position can require after‑hours phone calls from customers and occasionally opening up the shop for customers.
• Process warranty claims
• Provide Branch Manager with reports or additional tasks as requested
• Provide competitive analysis to outside sales resulting in dealer acquisition
• Provide customers with product brochures or catalogs
• Provide information on the full range of products and programs offered by the company to the customer
• Provide post‑sales follow‑up as required
• Provide technical support, including monitoring shipping, delivery, and return status, as required
• Recommend products to customers based on customers’ needs and interests
• Work with other departments to answer questions (i.e., factory, warranty, finance, etc.)
• Perform other duties as requested

• High School Diploma required, or its equivalent

• Ability to develop and maintain positive customer relations
• Ability to learn Eclipse software
• Ability to perform assignments with minimal supervision
• Critical thinker—using logic and reasoning to identify alternative solutions
• Mathematical reasoning—the ability to choose the right method or formulas to solve the problem
• Must be able to determine and prioritize workload
• Must be friendly, have a positive attitude, and provide excellent customer service both on the phone and in person
• Must be very detail‑oriented and focused for accuracy
• Must have strong interpersonal communication skills
• Must maintain a patient and professional attitude while managing a busy workload
• HVAC knowledge systems, products, and markets
• Requires maturity and experience to interface with all levels of management, personnel, and customers
• Strong organizational skills required

• Medical
• Vision
• Voluntary Term Life
• Medical & Dependent Care Flexible Spending accounts
• 401k
• Paid Time Off (PTO)
• Holidays – 8 paid days

Benefits covered 100% by Connor Co. for full‑time employees.

Equal Opportunity

Employer:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.