Retail Fragrances Sales Associate, Tippecanoe Mall - Part Time

Be part of an amazing story
Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories make this a special place to work.

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences – making them feel confident, valued, and inspired. You demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage.

You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

• Begin each day energized and ready to make an impact. Wear their name badge with pride, greet teammates warmly, and help ensure the sales floor is clean, organized, and prepared for customers. Review sales goals, new arrivals and top‑selling items, and stay up to date on current trends and promotions to engage, educate, and sell with confidence.
• On the floor, focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space by merchandising new receipts, handling damages and testers, selecting merchandise for return to vendors, updating signs and pricing, and supporting merchandise moves.
• Finish strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Commit to continuous improvement, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies, safety rules, and procedures in English.
• Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience.
• Drive sales and loyalty by using clienteling tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point‑of‑sale and mobile selling technology.
• Be comfortable communicating and collaborating with customers and colleagues.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping…