Regional Parts Phone Representative; HYBRID

About Us

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

The Regional Parts Phone Representative is the go‑to person for our customers, handling inbound calls to help them find the right parts, generate parts sales, and ensure they have a positive experience. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility.

Shift: Monday - Friday 7:00am - 3:30pm

Location:

Lafayette, IN;
Fort Wayne, IN; or Indianapolis, IN.

• Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
• Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow‑up.
• Deliver friendly and efficient service, helping customers with part selection and providing information on products and services to enhance their experience.
• Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.
• Constantly update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
• Engage in all assigned learning modules and embrace opportunities to expand knowledge and skills.
• Work closely with teammates to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.
• Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, including detailed tracking in the purchase order system.
• Adapt to evolving needs of the organization and undertake additional responsibilities as required.

• High School Diploma; college degree preferred.
• Required 5+ years of commercial parts counter experience.
• Preferred 10+ years of commercial parts counter experience.
• Strong understanding of basic truck systems.
• Ability to use business systems for daily tasks.
• Exceptional communication skills, both over the phone and in writing.
• Proven customer service skills with a high degree of attention to detail.
• Ability to multitask and thrive in a fast‑paced environment.
• Proficient in computer use, especially Google Applications.
• Strong organizational and time‑management skills.
• Dependable, with reliable attendance and the ability to work with minimal supervision.

• Medical – PPO and HDHP options.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA) with company match.
• Dental Insurance.
• Vision Insurance.
• Accident & Critical Illness Insurance.
• Group Term Life Insurance (company paid).
• Short and Long‑Term Disability (company paid).

• Paid Time Off (PTO).
• Paid Holidays.
• Volunteer Time‑Off.
• Paid Maternity/Paternity Leave.
• Bereavement/Funeral.

• 401(k) Retirement Plan with company match.

• Employee Assistance Program (EAP).
• Wellness incentives.
• Company‑paid and provided uniforms.
• Training:
  In‑House, Instructor‑Led, and Online.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.