Lafayette-HVAC Inside​/Outside Sales

HVAC Inside/Outside Sales Position

Connor Co., a company rich in history, currently has an available HVAC Inside/Outside Sales position in Lafayette, IN. We seek a career-minded person looking for a long-term position with a great company.

Principal Accountabilities:

• Ability to read blueprints/schematics
• Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.
• Answers customers' questions about products, prices, availability, and product uses.
• Arrange and direct delivery of products
• Assist with collection of monies owed from the customers
• Attend industry trade shows and product training
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Ensure timely order processing and confirmation of orders
• Enter orders into the Eclipse ordering system as needed
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Follow-up on estimates and bids submitted to customers
• Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
• Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences.
• Manage assigned customer orders from origination to delivery
• Monitor market conditions, product innovations, and competitors' products, pricing, and sales.
• Occasionally visit job sites to troubleshoot problems that can't be resolved over the phone.
• Participate in monthly sales meetings
• Participate in organizations, trade shows, and conferences.
• Position can require after-hours phone calls from customers and occasionally opening up the shop for customers.
• Process warranty claims
• Provide Branch Manager with reports or additional tasks as requested
• Provide competitive analysis to outside sales resulting in dealer acquisition
• Provide customers with product brochures or catalogs
• Provide information on the full range of products and programs offered by the company to the customer
• Provide post-sales follow-up as required
• Provide technical support, including monitoring shipping, delivery, and return status, as required
• Recommend products to customers based on customer's needs and interests
• Work with other departments to answer questions (i.e., factory, warranty, finance, etc.)
• Perform other duties as requested

Minimum Education/Experience Required:

High School Diploma required, or it's equivalent

Knowledge, Skills, Abilities Required:

• Ability to develop and maintain positive customer relations
• Ability to learn Eclipse software
• Ability to perform assignments with minimal supervision
• Critical thinker-using logic and reasoning to identify alternative solutions
• Mathematical reasoning- the ability to choose the right method or formulas to solve the problem
• Must be able to determine and prioritize workload
• Must be friendly, have a positive attitude, and provide excellent customer service both on the phone and in person
• Must be very detail-oriented and focused for accuracy
• Must have strong interpersonal communication skills
• Must maintain a patient and professional attitude while managing a busy workload
• HVAC knowledge systems, products, and markets
• Requires maturity and experience to interface with all levels of management, personnel, and customers
• Strong organizational skills required

We offer a competitive salary and an outstanding benefits package, including:

• Medical
• Dental
• Vision
• Voluntary Term Life
• Medical & Dependent Care Flexible Spending accounts
• 401k
• Paid Time Off (PTO)
• Holidays-8 paid days

Benefits covered 100% by Connor Co. for full-time employees include:

• $10,000 in life insurance
• Short-Term Disability
• Long-Term Disability

At Connor Co., people make a difference!