Senior Account Manager

Solutions Technical Sales Account Manager

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Solutions Technical Sales Account Manager is responsible for maximizing the long-term value of assigned customer and dealer relationships within Caterpillar's Electric Power Solutions business. Serving as the primary strategic point of contact, this role develops a deep understanding of customer objectives, business drivers, and technical requirements to deliver solutions that create demonstrable value for both the customer and Caterpillar.

Working closely with dealers, customers, sales teams, and internal stakeholders, the Account Manager leads early engagement activities, helps define project requirements, develops solution concepts, and coordinates the resources necessary to support successful project execution.

Through strong technical expertise, business acumen, and proactive relationship management, the Account Manager identifies growth opportunities, strengthens customer confidence, and positions Caterpillar as a trusted long-term partner.

Success in this role is measured by customer satisfaction, relationship strength, opportunity development and volume / share growth within the assigned customer portfolio.

What you will do:

• Build Trust:
  Own and grow strategic customer and dealer relationships by understanding business objectives, demonstrating competence and acting as a trusted advisor
• Develop Opportunities:
  Lead opportunity development and solution definition by gathering requirements, defining project scope, aligning customer needs with Caterpillar's internal execution capabilities.
• Create Project Proposals:
  Coordinate internal resources to develop commercially sound proposals and execution strategies that drive sustainable growth and customer confidence.
• Sales Process Execution:
  Champion customer success by communicating value, resolving issues, and advancing opportunities through the sales execution process.
• Seize Opportunities:
  Monitor portfolio performance and market dynamics to identify risks, competitive threats, and growth opportunities

What you will have:

• Customer Focus:
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Relationship Management:
  Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Account Management:
  Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
• Value Selling:
  Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:

• Technical, commercial and business acumen
• Intuitive understanding of electrical and mechanical systems
• Independent initiative and result-focused ownership
• Clear, concise and action-oriented communication
• Attention to detail and execution excellence
• Extensive experience with diesel or natural gas genset applications, specifically including enclosures, balance of plant,…