Sr. Manager, Commercial Operations & Customer Experience

Sr. Manager, Commercial Operations & Customer Experience

• Job Identification 114118
• Job Category Marketing and Sales
• Posting Date 08/24/2026, 03:39 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations 3131
  
  E. Main Street, Lafayette, IN, 47905, US

The Customer Experience & Commercial Operations Manager of North America Extrusions , based in Lafayette, IN is responsible for creating a focused NA Extrusions team that drives profitable growth by putting the customer first. Under the guidance of the Director, North America Sales, the incumbent will create a commercial operations process that executes the North American sales strategy while driving performance and development of the inside sales, quoting and pre‑sales teams.

This role leads inside sales performance by driving revenue growth, commercial process efficiency, performance management and longer‑term strategic partnerships across industrial, automotive, aerospace, and other key end markets for the extrusions business. This role serves as a critical interface between Sales, Operations, Finance, Supply Chain, and Product Management to ensure alignment between customer demand, operational capability, and enterprise strategy.

The primary purpose of this role is to create sustainable commercial operations processes that focus on enhancing the overall customer experiencing, maintaining the current customer base, generating revenue and growth and leading the optimization of flow‑path utilization between Lafayette, IN Operations and Chandler, AZ (Pimalco) Operations. The key strategic imperatives for this role are finding the right avenues for growth, while also partnering with operations to efficiently utilize all capacity resources and drive costs down.

This exciting role presents a unique opportunity to create new, sustainable processes within an established business.

Arconic Corporation, headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, packaging, and building and construction markets. For more information, visit

Major duties include but are not limited to:

• Create sustainable, customer‑focused commercial operations processes incorporating the pre‑sales, quoting and inside sales team
• Partner with customer‑facing commercial and marketing leaders to ensure customer needs are prioritized in the most efficient way
• Manage, lead, develop and mentor the Lafayette based customer experience team (inside sales, pre‑sales and quoting)
• Develop strong relationships with targeted customers and position Arconic as a preferred provider. This includes customer relationship management in support of sales
• Proactively educate the customer base on Arconic product offerings and consolidate competitor and market related intelligence gathered from various sources (including field sales) to the Arconic Commercial Team.
• Commercial related reporting
• Contract Analysis and Pricing Support
• Develop a deep understanding of our customer business, operating model and commercial needs and how Arconic can best meet them
• Deliver exceptional service aligned to customer needs and expectations across Arconic’s product offering
• Act as the central point of escalation across the commercial team
• Cultivate a deep relationship and appreciation for what drives our customers requirements
• Maintain a culture of continuous commercial improvement

Support customer and government audits and inquiries related to commercial terms and contractual compliance.

• Ensure disciplines commercial governance, including deal reviews. Margin thresholds, and risk assessment.

Serve as a key contributor to S&OP and integrated business planning process.

• Champion a performance‑driven, customer‑centric culture grounded in accountability and collaboration.
• Travel Required: