Shelter Advocate

DVIPP Shelter Advocate

The DVIPP Shelter Advocate is responsible for handling crisis calls, and basic case management duties as well as providing shelter organization and supervision.

Essential Functions

• Provide residents and non-residents with crisis intervention, intake and safety planning.
• Facilitate cleaning and light maintenance of household with resident assistance.
• Advocate for residents and non-residents with legal, social service, education and medical organizations as needed.
• Participate in a minimum of one monthly staff meeting and work at least 8-10 hours each pay period.
• Maintain client and program confidentiality.
• Maintain all necessary documentation and records.
• Represent organization in a professional manner at all required meetings and events.
• Other duties as assigned.

Requirements and Qualifications

• High school diploma and related experience required.
• Ability and willingness to work weekend, overnight, and holiday shifts.
• Obtain 10 Continuing Education Units (CEUs) annually.
• Ability to multi-task and adjust priorities as needed.
• Ability to work independently on assigned responsibilities and manage stressful or crisis situations.
• Knowledge of community resources and support organizations preferred.
• Strong written and oral communication skills.
• Familiarity with common computer software such as Word, Outlook and Excel.

Additional Requirements

To perform essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend and reach with manual dexterity sufficient to operate standard office machines such as computers, copiers, telephones and other office equipment. Valid driver's license required. May require lifting up to 40 pounds. Requires normal range of hearing and vision. Applicants from historically marginalized communities are strongly encouraged to apply.

Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 hours a week.