Team Lead - Ship Loose 3rd Shift

Career Area:
Operations

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We’re committed to our customers, who build a better world with our products, services, and solutions.

We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.

Operating heavy equipment including sit down forklifts, reach trucks, order pickers, and overhead hoists. Perform material handling and warehousing functions such as unloading, sorting, putting away, picking, packing and shipping parts, materials and supplies.

Lead meetings with multifunctional team to track performance and drive results guiding daily priorities and change management.

Interface with customer and coordinate voice of customer to logistics team to improve processes and lead investigations on customer reported defects, including internal logistics customers.

Coordinate with logistics and external carriers to set up expedited shipments and oversee management of zones through targeting aged inventory, leading reconciliation and investigating root cause.

Regularly lead problem-solving events to drive continuous improvement and continuously managing training matrix to ensure team flexibility.

Accountable for tracking quality metrics and meeting Safety, Quality, Velocity and Cost goals and demonstrating safety excellence and enforcing safety policies and procedures.

Safety:
Conducts daily maintenance and keeps tracking safety logs on equipment. Inspects working environment to promote safe work area. Utilizes personal protective equipment required or recommended for task ak up if safety concerns are encountered, appropriate escalation if needed.

Warehouse Management:
Directs, leads, and is able to perform basic warehousing activities such as receiving, putting away, picking, packing and shipping merchandise. Maintains item and inventory management records. Helps minimize bottlenecks and delays and the resulting impact on operating costs. Trains and assists with problem solving related to the use of real-time inventory software, to move materials where needed.

Customer Service Management:
Demonstrates an understanding of the underlying concepts and values of a service organization. Seeks help, as needed, in satisfying customers. Identifies key characteristics of effective customer service. Cites examples of keeping the customer as the focal point of all team activity.

Coaching Others:
Determines how coaching can be applied to a situation to help others to improve their skills. Observes skill practice; offers constructive feedback. Offers suggestions for performance or process improvement. Creates skill-practice opportunities for subject of coaching. Come to work with a positive attitude and ideas for continuous improvement.

Effective Communications:
Uses verbal and non-verbal communication to receive direction and share ideas and job-related needs. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Maintains focus on the topic ds process improvement dialogue as needed.

Must be able to lift up to 35 pounds individually, or up to 70 pounds as a team lift, and work in an environment with frequently changing temperatures. Work at heights of up to 30 feet from the floor.…