Cash Coordinator

Description

Core Clinical Partners stands at the forefront of Emergency and Hospital Medicine, delivering unparalleled services through a model that emphasizes patient-centric care and operational excellence. Our corporate values – Genuine, Accountable, Dynamic, Respectful, and Fun – are the pillars that uphold our commitment to revolutionize healthcare delivery.

The Cash Posting Coordinator is responsible for leading the day-to-day cash posting function and ensuring payments are accurately and timely posted, balanced, reconciled, and managed in accordance with revenue cycle policies and payer requirements. This role serves as a key resource for the Cash Posting team, supporting operational performance, identifying process improvement opportunities, and maintaining the integrity of cash application and account balances.

• Oversee and perform accurate posting of insurance, patient, electronic, and manual payments to patient accounts.
• Ensure payments, adjustments, recoupments, and denials are posted accurately and to the appropriate accounts.
• Monitor daily cash posting activity to ensure timely and accurate application of cash.
• Perform daily and monthly cash balancing and reconciliation between bank deposits, remittance files, clearinghouse activity, and the patient accounting system.
• Research and resolve posting discrepancies, unidentified payments, and out-of-balance conditions.
• Monitor unapplied and unidentified cash and ensure timely resolution.

• Lead the credit balance review process, identifying accounts with potential over payments or credit balances.
• Research credit balances to determine the appropriate resolution, including transfers, corrections, refunds, or recoupments.
• Coordinate with other RCM departments to resolve account issues contributing to credit balances.
• Monitor credit balance aging and ensure timely resolution in accordance with organizational policies and payer requirements.

• Own and maintain cash posting rules, ensuring they accurately reflect payer remittance and contractual requirements.
• Identify opportunities to automate posting and reduce manual intervention.
• Partner with IT, billing, and system vendors to troubleshoot and implement cash posting rule changes.
• Test new or modified posting rules and validate results.
• Monitor rule performance and identify trends that may result in incorrect posting.

• Serve as a subject matter expert and escalation point for the Cash Posting team.
• Provide guidance, training, and support to team members on complex posting and reconciliation issues.
• Review work for accuracy and identify opportunities for additional training or process improvement.
• Monitor team productivity, quality, and turnaround-time metrics.
• Assist with workload prioritization and resource allocation to meet department goals.

• Develop and monitor key performance indicators related to cash posting, including posting turnaround time, accuracy, unapplied cash, credit balances, and reconciliation variances.
• Identify trends and root causes impacting cash application and revenue cycle performance.
• Recommend and implement process improvements that increase efficiency, accuracy, and cash visibility.
• Maintain and update SOPs, workflows, and cash posting policies.
• Support system implementations, payer changes, acquisitions, and other RCM initiatives impacting cash posting.
• Assist with the identification, investigation, and resolution of payments issued to incorrect providers, addresses, or banking information, coordinating corrective actions with payors and internal stakeholders.
• Ensure compliance with HIPAA transaction standards, CMS…