Customer Service Specialist - Billing

Primary duties include, but are not limited to:

Ensure accurate and timely customer billing using the McLeod billing system.

• Review and validate rates, invoices, accessorial charges, and customer billing requirements, and supporting documentation to ensure billing accuracy and compliance with contractual agreements.
• Clear billing queues daily while meeting productivity and accuracy standards.
• Research and resolve billing discrepancies, disputes, and invoicing exceptions.
• Partner with terminals, operations, customers, and carriers to resolve billing and documentation issues.
• Support accounts receivable activities and communicate rebill-related deductions as needed.
• Maintain customer billing records and recommend process improvements.
• Process customer invoices through various customer portals, ensuring accuracy and timely submission.
• Cross-train and provide support across various billing functions as business needs require.
• Perform other duties as assigned.

Position Requirements:

• High school diploma required; associate’s or bachelor’s degree in Accounting, Finance, or related field preferred.
• Prior billing, auditing, or transportation industry experience strongly preferred.
• Familiarity with McLeod or similar billing software is a plus.
• Proficient in Microsoft Excel and Word.
• Demonstrated ability to identify and implement process improvements.
• Strong attention to detail, organizational skills, and ability to multitask in a time-sensitive environment.
• Excellent communication and interpersonal skills.
• Knowledge of transportation equipment and terminology is beneficial.

Excellent communication and interpersonal skills.

Equal Opportunity Employer
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