Scheduling Coordinator In-Home Care Services Lafayette LA

The Scheduler is responsible for coordinating staff schedules for In-Home Care Services to ensure consistent and reliable support for individuals receiving services. This position works closely with Coordinators, Managers, and Direct Support staff to manage scheduling needs, address call-ins, and maintain accurate scheduling records. The Scheduler plays a key role in ensuring shifts are covered; leave requests are processed appropriately, and scheduling systems remain accurate and up to date.

This position is scheduled Monday through Friday from 8:00 AM to 4:00 PM and participates in a rotating on-call schedule, including holidays, to assist with staffing needs.

• Coordinate daily and future schedules for In-Home Care Services staff to ensure coverage for all assigned clients; including identifying additional staff to train as back up coverage in participant’s home.
• Receive and manage staff scheduling calls, including call-ins, coverage needs, and scheduling adjustments.
• Review and prioritize employee leave requests in accordance with Arc of Acadiana policies and operational needs.
• Contact trained back‑up staff for coverage prior to utilizing float staff when shifts become available.
• Assist with scheduling related to staff training, including new hire training and required program training schedules.
• Coordinate scheduling needs related to client appointments, including recurring medical appointments when applicable.
• Perform other related duties and support program operations as assigned by the Program Manager.

• Communicate scheduling updates and changes to Coordinators and program leadership as needed.
• Work collaboratively with Coordinators to ensure staff assigned to clients are approved and trained as appropriate.
• Notify management when shifts cannot be covered, or when scheduling concerns arise that require escalation.
• Communicate scheduling concerns or recurring staffing challenges to the Program Manager.

• Maintain accurate and up‑to‑date schedules within the agency’s scheduling software.
• Ensure employee time off and schedule changes are coded correctly within scheduling systems.
• Document scheduling calls and requests, including details of the request and resolution.
• Utilize internal communication tools such as Outlook and system messaging to communicate schedule updates as appropriate.

• Coordinate coverage for unexpected absences or last‑minute staffing needs.
• Escalate scheduling issues to management when coverage cannot be secured or when staffing concerns impact service delivery.