Case Management Support Coordinator

Summary

Catholic Charities of Acadiana is seeking a highly organized, detail-oriented, and mission-driven Case Management Support Coordinator to provide essential administrative and operational support to our Case Management team. This position plays a vital behind-the-scenes role by handling the documentation, coordination, and administrative tasks that allow Case Managers and Clinical Case Managers to focus on direct client care, crisis intervention, housing stabilization, and service planning.

The Case Management Support Coordinator does not carry a caseload or provide direct case management services. Instead, this role ensures clients receive timely access to housing, benefits, and supportive services by coordinating applications, maintaining accurate records, tracking deadlines, scheduling appointments, and supporting program compliance. If you thrive in a fast-paced environment, enjoy organizing complex processes, and want to make a meaningful impact through operational excellence, this is an excellent opportunity to support life-changing work in the Acadiana community.

• Prepare, submit, and track applications for public benefits, housing programs, and community resources under the direction of Case Managers
• Collect, organize, verify, and maintain client documentation, including identification, income verification, disability documentation, and other eligibility records
• Maintain accurate electronic and physical client files in accordance with agency, funding, and regulatory requirements
• Monitor application status, renewals, recertifications, and compliance deadlines while communicating updates to the Case Management team
• Schedule appointments with medical, behavioral health, housing, legal, employment, and community service providers
• Coordinate appointment reminders and maintain scheduling systems for the Case Management team
• Prepare housing documentation, lease-up packets, inspection records, and compliance files for Permanent Supportive Housing (PSH) programs
• Coordinate NSPIRE inspections and maintain required housing documentation, including lease agreements, utility allowances, rent calculations, income verification, and annual recertifications
• Support grant compliance, quality assurance activities, documentation audits, reporting, and program monitoring
• Maintain organized filing systems and monitor records for completeness, notifying staff of missing or outstanding documentation
• Receive and complete administrative assignments from Case Managers, Clinical Case Managers, and Supervisors while managing multiple priorities and deadlines
• Collaborate with internal staff and community partners to ensure efficient workflows and timely administrative follow-up
• Uphold confidentiality, ethical standards, agency policies, and Catholic Charities of Acadiana's mission and values
• Participate in required trainings, team meetings, and supervision while maintaining a clean, organized, and professional work environment

• High School Diploma or GED required
• Associate's Degree in Business Administration, Human Services, Social Work, Healthcare Administration, or a related field preferred
• One year of experience in administrative support, records management, healthcare administration, housing programs, social services, or a related field preferred
• Excellent organizational, time-management, and multitasking skills
• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite and electronic documentation systems
• Ability to maintain confidentiality and appropriately handle sensitive information
• Ability to work independently while collaborating effectively within a multidisciplinary team
• Familiarity with housing programs, public benefits, or social service environments preferred
• Ability to operate standard office equipment and perform routine physical tasks, including sitting, standing, walking, bending, and lifting office materials and files as needed

• Medium:
  Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.
• Job Type: Full-time

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance