Registration Clerk

Education: High School Diploma or G.E.D.

Experience: One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.

Required Skills, Knowledge and Abilities: Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills.

• Greets patients/ families promptly and courteously as the patient arrives at the facility.
• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Obtains and enters new patient demographics and updates patient information, as necessary, in the computer system to maintain accuracy for billing.
• Collects deposits and/or co-pays according to established guidelines.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Maintains a clean and orderly waiting room.
• Performs a variety of clerical duties.
• Utilize concepts of age/ developmental stages in interactions with patients and families.