Cleaning Operations Supervisor

Job Description

Cleaning Operations Supervisor Job Description

The Cleaning Operations Supervisor supports daily field operations by providing cleaning services as needed, training and coaching cleaning technicians, inspecting quality, and ensuring every job is completed according to Work Orders and company standards. This role also provides office and logistical support including scheduling assistance, supply management, and handling client communication when issues arise.

This position is expected to uphold and reinforce Come Back Clean Maid Service LLC’s core values of Trust, Integrity, and Excellence
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• Learn, follow, and help train technicians using the Speed Cleaning training system
• Support onboarding of new technicians (field training, policies, expectations, best practices)
• Monitor technician performance and provide clear coaching, correction, and encouragement
• Help technicians with questions, mapping, job access, check-in/check-out processes, and workflow
• Ensure technicians follow company policies, procedures, dress code, and professionalism standards

• Provide cleaning services according to Work Orders, including routine, deep clean, and move-in/move-out services when required
• Use and handle cleaning chemicals, tools, and equipment safely and effectively
• Inspect your own work to ensure it meets company quality standards

• Inspect jobs for quality and completeness (your work and technicians’ work)
• Confirm all checklist items and client preferences are followed as outlined in Work Orders
• Maintain a 4-star and above customer satisfaction standard (team and personal performance)
• Identify recurring quality issues and help implement solutions (training refreshers, updated checklists, improved processes)

• Clock in/out and ensure technicians clock in/out using the designated company process/app
• Ensure accurate job reporting, notes, and completion updates in Maid Central
• Document and report unusual conditions or concerns at jobs (damage, hazards, excessive clutter, pests, etc.)
• Communicate job updates and escalations to the office/customer service team in a timely, professional way

• Communicate with clients professionally and positively while on-site
• Handle client concerns and complaints calmly and solution-focused, following company procedures
• Report changes in job conditions that do not match the Work Order (scope concerns, access issues, safety risks)
• Help protect the client’s home by confirming doors are locked and the property is secured when leaving

• Answer phones as assigned and route calls to the correct team member
• Take accurate messages and follow up or relay urgent matters quickly
• Assist with basic office coordination between technicians and office staff

• Maintain and order cleaning supplies, equipment, and office supplies
• Mix/refill cleaning solutions, refill jugs, and keep tool shelves stocked
• Create and maintain technician kits (startup kits, replacements, specialty items)
• Monitor uniform inventory and maintain an updated uniform list
• Perform basic equipment checks and upkeep
• Check vacuums, replace bags, clean/maintain as needed
• Clean and sanitize commonly used tools/equipment
• Wash/coordinate laundering of towels/cloths per company process
• Keep office areas neat, organized, and stocked (including kitchen and bathroom areas)

• File paperwork and maintain organized records per company procedures
• Run business errands as needed (supply pickup, equipment pickup/drop-off, special job needs)
• Pick up needed equipment for special cleaning jobs and ensure proper return and storage

• Maintain confidentiality and keep safe all private customer information and property, including (but not limited to) Work Orders, alarm codes, customer schedules/whereabouts, home contents, and personal possessions
• Handle client belongings with care and respect
• Pick up and return to the office promptly (per company…