Customer Service Associate

Responsibilities

• Receive and process customer orders daily via phone (including pre‑orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness
• Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order‑related tasks
• Respond to internal and external inquiries and ensure appropriate and timely resolution
• Maintain order cut‑off timing in coordination with business units
• Answer incoming customer calls and route them to the appropriate department or branch for follow‑up
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts
• Resolve escalated customer concerns using effective problem‑solving and de‑escalation techniques to achieve satisfactory outcomes

• High School Diploma or GED required
• Proficient in reading and writing English
• 2–3 years of experience with ROSS, AS400, and/or Green Screen systems preferred
• Proficient in Microsoft Office, especially Excel; strong 10‑key skills required
• 2–3 years of experience in an order‑entry or shared‑services environment, ideally within distribution, manufacturing, or warehouse operations
• Experience supporting multiple locations, product lines, and customer groups in a fast‑paced or start‑up environment
• Strong verbal and written communication skills, including grammar, clarity, and follow‑through
• Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.
• Demonstrated ability to perform effectively under pressure and manage competing priorities
• Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues
• Advanced phone etiquette, customer service, and problem‑resolution skills
• Ability and willingness to work overtime, weekends, holidays, and various shifts as required.

Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at  for assistance.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Tips:
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