Spa Concierge

As a Spa Coordinator
, you are the first and last impression for each guest who enters the spa, delivering a memorable and enjoyable experience that reflects the Woodhouse brand. Your role supports the spa manager, therapists, and guests to ensure service excellence.

• Serve as a steward of the Woodhouse brand and maintain brand standards.
• Provide primary support for the spa manager, therapists, and guests.
• Answer incoming calls, schedule appointments, provide service recommendations, and collect payments.
• Partner with therapists to increase guest retention and retail sales by scheduling future appointments during checkout and promoting recommended products.
• Educate guests on the entire Woodhouse experience, including warm welcomes, locker room introductions, and seamless service.
• Drive service and retail sales awareness by educating guests about products and services.
• Keep track of small details that personalize the experience, such as a guest’s favorite drink or special occasions.
• Maintain regular and consistent attendance and work cooperatively with team members and managers.
• Adhere to all company policies and procedures.
• Be available to work weekends and holidays, including Saturdays and Sundays.

• Offer customized massage services and luxurious body treatments within the spa environment.
• Maintain a clean, orderly, and sanitized environment for guests and staff.

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Ability to pivot and navigate change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar front‑office operation.
• Comfort with driving company sales goals and initiatives.
• Proficiency in English (reading, writing, and speaking).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

• Paid continuing education and licensure support.
• Sign‑on bonus upon joining the team.
• Flexible scheduling to meet work‑life balance needs.
• Employee recognition program and rewards.
• Team‑building activities with peers.
• Employee discounts on spa services and products.

Classification:
Full‑Time.