Customer Care Floor Supervisor - Lead & Coach Teams
Job in
Lafayette, Lafayette Parish, Louisiana, 70595, USA
Listed on 2026-07-15
Listing for:
New Orleans Teleport Inc
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
New Orleans Teleport Inc. seeks a Call Center Supervisor to lead floor operations and support Customer Service Representatives. The role requires monitoring CSR workflow, providing coaching, and handling escalated issues in a 24-hour facility.
The supervisor may occasionally work outside regular hours to match call volume and training needs. Key duties include reviewing communications, ensuring policy awareness, conducting QA reviews, and assisting in scheduling to maintain adequate staffing.
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