Insurance Customer Service Representative​/Agent

Overview

Are you looking for a role where you can make a real difference in people's lives every day? Liggio Insurance Agency in Lafayette, Louisiana, is searching for a warm and welcoming Insurance Customer Service Representative/Agent to join our dedicated team. We're not just about policies; we're about building relationships and providing peace of mind to our community. Imagine being the first point of contact for clients, the person they trust to answer their questions and guide them through their insurance needs.

That’s what this role is all about. You'll be instrumental in ensuring our clients feel supported and valued, helping them navigate their coverage with clarity and ease. If you have a heart for service, a knack for communication, and a desire to grow within a supportive and positive local agency, we encourage you to apply. Come grow with us and be a vital part of the Liggio Insurance Agency family!

• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Retirement Plan
• Hands on Training
• Health Insurance
• Paid Time Off (PTO)

• Answer incoming calls and emails from clients with a friendly and helpful demeanor.
• Assist clients with policy inquiries, changes, and updates.
• Process policy endorsements and renewals accurately.
• Provide quotes for new business and assist with application completion.
• Help clients understand their coverage and answer questions about their policies, premiums, billing, payments.
• Maintain client records in our agency management system with attention to detail.
• Collaborate with agents to ensure client needs are met effectively.

• High school diploma or equivalent required.
• Previous customer service or insurance experience is a plus, but we re willing to train the right person.
• Excellent communication skills, both written and verbal.
• A positive attitude and a genuine desire to help others.
• Basic computer proficiency.
• Ability to manage multiple tasks and stay organized.