Compliance Dispatcher​/CSR

Compliance Dispatcher/CSR

Station Serv is seeking a proactive, action-oriented Compliance Dispatcher/CSR (Customer Service Representative) to provide administrative and dispatch support to the Compliance Services Service Manager. This role serves as the operational backbone of the branch – coordinating field technician schedules, optimizing service routes, and acting as the primary liaison between technicians and customers. The ideal candidate thrives in a fast-paced environment, takes initiative without waiting to be told, and delivers responsive, professional support to both internal teams and external customers.

Key Responsibilities

- Manage high-volume daily dispatch for a field team of 15+ compliance technicians, assigning and adjusting work orders in real time.

- Build and optimize technician routes and schedules to maximize field efficiency and minimize windshield time.

- Serve as the primary point of contact and liaison between field technicians and customers, ensuring clear and timely communication.

- Monitor and prioritize urgent customer emails and phone requests, escalating time-sensitive issues appropriately.

- Provide day-to-day administrative support to the Service Manager, including data entry, documentation, and reporting in Microsoft 365 (Word, Excel, Outlook, Teams).

- Proactively identify scheduling conflicts, service delays, or coverage gaps and resolve them before they impact customers.

- Maintain accurate dispatch, service, and compliance records in company systems, including Sage and Pass Tools.

- Communicate and coordinate with customers across multiple channels as needed to support service delivery.

- Adapt quickly to new systems, tools, and processes as the department grows and evolves.

- Foster a team-oriented, collaborative environment with technicians, branch staff, and customers.

- Model and promote Station Serv's culture and core values in all interactions.

- Perform other duties as assigned.

Required Qualifications (Must-Have)

- Proven experience as a high-volume dispatcher, successfully managing schedules for 15+ field technicians.

- Demonstrated experience with route and logistics scheduling to optimize field operations.

- Proficiency in Microsoft 365, including Word, Excel, Outlook, and Teams.

- Ability to work in Sage, Pass Tools, and other customer-facing systems/channels.

- Strong customer service orientation with the ability to deliver clear, empathetic, and professional communication.

- Proven ability to work well under pressure in a fast-paced, deadline-driven environment.

- Self-starter who takes initiative and follows through on tasks with minimal supervision.

- Strong interpersonal skills with the ability to serve as an effective liaison between technicians and customers.

Preferred Qualifications

- Prior experience in the petroleum equipment, field service, trades industry, or similar industry.

- Experience with dispatch, scheduling, or CRM software.

- Familiarity with ADP Workforce or similar HRIS/workforce management platforms.

- Associate degree or equivalent combination of education and experience.

Work Environment & Physical Requirements

- Primarily office/branch-based role with extended periods of computer and phone use.

- Fast-paced environment requiring the ability to manage multiple priorities and interruptions simultaneously.

- Regular communication with field technicians and customers via phone, email, and radio/dispatch systems.

- Occasional local travel to branch or field locations as needed.

- Ability to sit or stand for extended periods and operate standard office equipment.

Compensation & Benefits

Station Serv offers a competitive, performance-driven compensation program along with:

- Medical, dental, and vision insurance

- 401(k) retirement plan with company match

- Paid time off and company-observed holidays

- Company-provided equipment and training resources

- Opportunities for growth within a rapidly expanding organization

About Station Serv

Station Serv is a leading provider of petroleum equipment distribution, service, compliance, testing, and construction solutions, delivering cutting-edge support across the full life cycle of fuel providers' needs. As a growing network of trusted companies serving the fuel industry, Station Serv is the employer of choice for technicians and industry professionals, and the partner of choice for the customers we serve.

Station Serv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.