Workforce Advising Coordinator

Duties and Responsibilities:

• Answer inbound calls related to short-term programs in a professional manner and transfer to the appropriate department.
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Make outbound calls to SNAP direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to Louisiana Works direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to leads in Salesforce with no activity in the past two years to gauge interest in SoLAcc programs and direct to an advisor.
• Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
• Provide excellent customer service to all prospective students who email, call or walk in for advising.
• Ability to clearly communicate via phone.
• Ability to meet deadlines and work under pressure.
• Ability to solve problems effectively.
• Manage time accordingly to reply to all student inquiries within 24 hours.
• Ability to work effectively in multiple customer relation management tools (Salesforce, SNAP Works, et al).
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.
• Enter accurate prospective student information into the Salesforce database.
• Notate all calls to SNAP direct referrals in the SNAP Works system.
• Review rosters and attach to campaigns in Salesforce, adjusting students linked to the campaign.
• Enter data into Excel spreadsheets for student enrollment and financial aid.
• Update Salesforce with MJ Foster applications and approvals.
• Review Registrar’s report for LOLA  enter in Salesforce.
• Maintain the Power Point slides used by the Student Advisors to recruit students.
• Make copies of documents and booklets for the Workforce Student Advisors.
• Upload documents to SoLAcc’s Teams folder and One-door Hub.
• Take notes at meetings and type up those notes.
• Maintain Student Advisor job fair resources.
• Maintain the shared calendar on Teams.
• Enter maintenance and security requests through FMX.
• Assisting with set up of on-site information sessions.
• Fosters a positive and productive work environment.
• Provides up-to-date information to management.
• Escort prospective students to appropriate department at the Lafayette campus.
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins to support to Workforce Student Advisors.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Maintain the shared calendar on Teams Ability to work effectively within a team-oriented environment.
• Ability to work effectively and collaboratively with groups and individuals of varied backgrounds.
• Demonstrated ability to establish and maintain effective relationships.
• Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
• Provide excellent customer service to all prospective students who email, call or walk in for advising.
• Ability to clearly communicate via phone.
• Ability to meet deadlines and work under pressure.
• Ability to solve problems effectively.
• Manage time accordingly to reply to all student inquiries within 24 hours.
• Ability to work effectively in multiple customer relation management tools (Salesforce, SNAP Works, et al).
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.
• Enter accurate prospective student information into the Salesforce database.
• Notate all calls to SNAP direct referrals in the SNAP Works system.
• Review rosters and attach to campaigns in Salesforce, adjusting students linked to the campaign.
• Enter data into Excel spreadsheets for student enrollment and financial aid.
• Update Salesforce with MJ Foster applications and approvals.
• Review Registrar’s report for LOLA  enter in Salesforce.
• Maintain the Power Point slides used by the Student Advisors to recruit students.
• Make…