Assistant Director of Student Academic

Assistant Director of Student Academic Support

Job no: 495389. Closes: 2/25/2026 5:55:00 AM. Work Type:
Staff Full-Time. Locations:
Lafayette, LA. Categories:
Academic Affairs.

College:
South Louisiana Community College. Department:
Academic & Student Affairs. Sub department:
Student Success Center. Type of Appointment:
Unclassified - Administrative/Staff. Salary: $40,500-$45,500.

• Provide timely, clear, and solutions-focused support to students, efficiently resolving student technology issues to remove barriers to learning.
• Coordinate student help desk ticketing system in consultation with the eLearning team, ensuring timely routing and resolution of student technical and course access issues.
• Manage early-term and ongoing outreach to online learners and students at outer campuses to ensure equitable access and consistent learning experiences college-wide.
• Track support requests, identify common concerns, and document resolutions accurately.
• Develop and maintain student-centered resources, tutorials, and documentation that promote digital literacy and academic confidence.
• Maintain organized digital and physical support materials to ensure continuity of service across campuses.
• Follow consistent procedures for updating and maintaining online help resources.
• Monitor and review tutor appointments, outcome reports, and tutor referrals within the college’s appointment/reporting systems.
• Manage time and attendance for all paid tutor positions and student workers.
• Direct students to relevant campus resources that will support academic success.
• Demonstrate initiative in improving processes and adapting to evolving educational technologies.
• Develop tutoring, supplemental instruction, and technology support training materials.
• Perform other related duties as assigned.

• Develop and maintain professional and effective relationships with students, faculty, and staff to provide exemplary service.
• Exhibit professionalism, patience, and empathy when assisting students and colleagues from all campuses.
• Explain complex information clearly and respectfully in both written and verbal formats.
• Communicate complex technical information clearly to students with varying levels of technology experience.
• Maintain confidentiality and comply with FERPA regulations and institutional data security policies.
• Uphold commitments to accessibility, inclusion, and Universal Design for Learning principles.
• Comply with applicable financial aid policies and procedures for student tutors and supplemental instruction leaders.
• Demonstrate reliability through punctuality, accountability, and consistent follow-through on assignments.
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.
• Stay current with institutional technology updates, student success strategies, and emerging online learning practices.
• Foster an inclusive, student-centered service culture that encourages confidence and engagement regardless of campus location or learning modality.

• Maintain files and records of tutoring activities, help desk requests, and usage statistics for accurate reporting, program review, and informed decision-making.
• Collect and analyze campus-wide service data to identify trends, assess equity of access, and drive continuous improvement.
• Collaborate with the Academic Service Director to develop and maintain content for the tutoring and writing center webpages, including information on tutoring, student technology resources, and support materials.
• Remain current on applicable software systems, including Banner/LoLA, Canvas, Office 365, Conex Ed, Degree Works, and calendar/scheduling software.
• Troubleshoot and request support from IT for adequate performance of resources and technology tools used by students and staff.
• Support college-wide student success initiatives through orientations, resource design, and skill building workshops delivered virtually and in person.
• Contribute to integrated planning with library and eLearning teams to deliver coordinated academic support services.
• Participate in college-wide student service events, meetings, and training sessions as applicable.
• Provide guidance and support for online/virtual tutoring and academic coaching services.

• Coordinate with Campus Administrators to provide integrated tutoring and student technology support services on each campus.
• Collaborate with faculty members to identify potential student tutors and supplemental instruction leaders, and to address student technology needs.
• Serve as liaison among IT, tutoring staff, library staff, the Associate Director of eLearning, and the Instructional Designer to synchronize technology and tutoring support across locations.
• Collaborate with ADA coordinator to ensure understanding of ADA regulations and accommodations for both tutoring and online learning environments.
• Work collaboratively with librarians and academic support…