Fraud & Branch Support Assistant

Job Summary

Assists in the detection and prevention of fraud involving electronic/cyber systems, debit/check fraud, new account fraud and identity theft. Analyzes and creates various reports to identify and mitigate fraudulent activities and to reduce the potential for loss.

• Works efficiently and effectively with office, branch, and other personnel in the resolution of fraud cases.
• Responsible for the investigation of fraudulent, illegal or improper activities by customers and/or employees.
• Identifies fraudulent checks and trends, at risk account, debit card trends and assists in investigations when requested by the bank’s security and fraud officer.
• Has a vast understanding of ebanking risks and best practices. Including but not limited to RDA, Billpay and P2P fraud.
• Follows all regulatory rules and regulations, immediately reports any suspicious behavior and/or situations that may result in criminal or emergency incidents, and completes all required training in a timely manner.
• Subject matter expert on Regulation E, ensuring the bank is compliant with laws and regulations.
• Assist with customer and staff education regarding fraud.
• Maintains working knowledge of the Bank’s policies, procedures, and internal controls to combat common fraud schemes and trends.
• Performs other duties as requested by management.

• Proficient in software programs of diverse functionality used by the Bank, including but not limited to desktop applications and administrative programs and resources (Microsoft Word, Excel, and Outlook).
• Strong commitment and dedication to exceptional internal and external customer service.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Excellent organizational and time management skills.
• Must be comfortable working effectively in a deadline driven environment.
• Ability to communicate effectively through both written and oral formats.
• Ability to perform tasks with attention to detail and a high level of accuracy.
• Discretion in handling confidential information and sensitive documents.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.