Digital Banking & Payments Operations Specialist

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Active - Regular full-time Hourly Lafayette, LA, US

30+ days ago Requisition

PURPOSE OF THE JOB

The Digital Banking & Payments Administrator plays a pivotal role in supporting the operational and compliance needs of our Digital Banking & Payments team. This position ensures accurate reporting, secure system access, and efficient administrative workflows across multiple banking platforms.

MAIN DUTIES OF THE JOB

Reporting & Metrics

• Compile and present department productivity and product usage statistics.
• Perform quarterly reporting for card networks and review invoices for billing accuracy.
• Ensure adherence to banking regulations, internal controls, and compliance standards (Reg E, Reg Z, PCI DSS, FFIEC, etc.).
• Support risk assessments, audits, and gap analyses; maintain audit readiness and support regulatory examinations.

Process Improvement & Optimization

• Identify opportunities for process automation, workflow optimization, and system enhancements.
• Develop and revise department procedures and intranet resources to reflect best practices and regulatory changes.
• Assist with the development and testing of the Business Continuity and Disaster Recovery Plan.
• Provide support for critical functions during actual disaster recovery efforts to ensure continuity of critical digital banking functions.

Access & Permissions

• Administer user access and permissions for banking applications.

Additional Responsibilities

• Address support and research requests via phone, email, and service request systems.
• Assist with the completion of initiatives and projects that support the Digital Banking strategic vision, including bank integration projects.
• Perform additional tasks as needed.

WHAT WILL YOU NEED TO SUCCEED

• Bachelor’s degree in finance, Business Administration, or a related field, preferred
• Minimum of 1-2 years in banking or digital banking and payments operations.
• Basic knowledge of banking regulations.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to use good judgement and be discrete with confidential information.

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT