PC Technical Specialist II

We are seeking a PC Technical Specialist II to serve as a Level 2 support resource within our IT department. This role bridges the gap between entry-level technical support and IT leadership, providing hands‑on troubleshooting, systems support, and operational coverage for approximately 140 users across multiple offices
.

This position is ideal for a technician with strong desktop support skills who is ready to take on greater responsibility, autonomy, and systems exposure
, while still working closely with senior IT leadership.

This is an ONSITE role with Hybrid opportunity, while supporting multiple company locations.

• A true Level 2 / junior sys admin support role
• Hands‑on, user‑facing, and operational
• A key coverage and reliability position within IT

• A call‑center or password‑reset‑only role
• A data centre or server‑heavy position
• A purely administrative or management role

• Provide advanced technical support for Windows‑based PCs, laptops, and peripherals
• Troubleshoot escalated issues from Level 1 support (hardware, software, OS, networking)
• Support users both onsite and remotely across multiple office locations
• Diagnose and resolve issues related to printers, scanners, mobile devices, and conferencing systems
• Perform PC imaging, deployment, upgrades, and replacements

• Assist with administration of Microsoft 365 (users, licensing, mailboxes, Teams, SharePoint)
• Support Active Directory, Azure AD / Entra , and group policies
• Assist with endpoint management, patching, antivirus, and security tools
• Support VPN, basic networking, and connectivity troubleshooting
• Document systems, procedures, and recurring issues

• Provide overlap coverage with Level 1 technician and IT Manager
• Handle tickets independently and prioritise workload appropriately
• Assist with onboarding/offboarding of employees (accounts, hardware, access)
• Participate in IT projects such as system upgrades, rollouts, and process improvements
• Escalate complex issues appropriately while owning resolution through completion

• 3–5 years of experience in desktop support, help desk, or IT technician roles
• Strong experience supporting Windows operating systems (Windows 10/11)
• Hands‑on experience with Microsoft 365 administration
• Solid understanding of basic networking concepts (DNS, DHCP, VPN, LAN/WAN)
• Experience supporting users across multiple locations
• Strong troubleshooting and customer service skills
• Ability to work independently and manage multiple priorities

• Experience in a small‑to‑mid‑size IT department
• Exposure to Azure AD / Entra , Intune, or endpoint management tools
• Experience with ticketing systems and IT documentation
• Familiarity with security best practices and MFA
• Prior experience mentoring or assisting junior technicians

• Small IT team with real responsibility and visibility
• Opportunity to grow into more advanced systems administration
• Direct collaboration with IT leadership
• Stable environment supporting real business operations