Software Engineer-RPA & Automation

Essential Duties and Responsibilities:

* RPA & Automation Development

* Design, develop, test, and deploy RPA bots and automation workflows to support operational and revenue cycle processes (e.g., insurance verification, order processing, task closure, non-billable order handling).

* Build maintainable, resilient automations that interact with web applications, APIs, and enterprise systems.

* Implement error handling, logging, alerting, and retry mechanisms to ensure automation reliability.

* Systems Integration

* Integrate RPA solutions with internal platforms, third-party vendors, and downstream systems using APIs, services, and automation triggers.

* Collaborate with platform teams using tools such as Power Automate, cloud flows, and bot orchestration frameworks, where applicable.

* Process Optimization

* Partner with business, operations, and clinical-adjacent teams to identify automation opportunities and redesign manual processes for efficiency and scalability.

* Translate business process requirements into technical automation designs.

* Monitoring & Support

* Monitor production automations, investigate failures, and perform root-cause analysis.

* Enhance existing bots to accommodate system changes, rule updates, or new compliance requirements.

* Governance, Security & Compliance

* Ensure automations align with HIPAA, security, and internal governance standards.

* Follow best practices for credential management, access controls, auditability, and change management.

Qualifications:

* Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.

* 3+ years of experience as a Software Engineer or Automation Engineer.

* Hands-on experience with RPA platforms (e.g., UiPath, Power Automate Desktop, Automation Anywhere, Blue Prism, or similar).

* Strong programming skills in at least one language (C#, Python, JavaScript, or equivalent).

* Experience working with APIs, JSON, REST services, and system integrations.

* Familiarity with version control systems (Git) and deployment pipelines.

* Strong analytical, problem-solving, and debugging skills.

Preferred

Knowledge, Skills and Abilities:

* Experience building automations in healthcare, revenue cycle management, or regulated industries.

* Exposure to Microsoft Power Platform, cloud automation, or hybrid RPA/API designs.

* Experience supporting production automations with SLAs and monitoring.

* Understanding of secure credential storage, secrets management, and role-based access.

* Ability to explain technical automation concepts to non-technical stakeholders.

What Success Looks Like in This Role

* Manual, error-prone workflows are reliably automated and scaled.

* Automations reduce cycle time and operational overhead without introducing risk.

* Bots are stable, observable, and auditable in production.

* Business teams trust automation as a core execution layer.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

- 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.