IT Support Technician Job Lafayette area,Louisiana USA,IT/Tech

IT Support Technician

Category: Service Desk / End User Services

Main

Location:

United States, Virginia, Various

Alternate Locations: United States, Louisiana, Lafayette;
United States, Texas, Belton;
United States, Alabama, Troy

Position : J

Employment Type: Full Time

Position

Description:

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.

Join our team of professionals where you will be part of the team that ensures CGI members and clients across the US have the technology they need to complete their work. In this role, you will support internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone and email, imaging and deploying workstations, as well as tracking and managing hardware assets.

You will participate in continuous process improvement and use your experience to enhance CGI's ability to offer exceptional customer support.

This role can be onsite at one of the following locations:
Lafayette, LA;
Lebanon, VA;
Troy, AL; or Belton, TX.

Your future duties and responsibilities:

Take incoming phone calls from internal and external customers during an 8–10 hour shift. The US Service Desk is a 24x7 working environment and shifts can include evenings, nights and weekends.
Track, support, and monitor IT support requests to full resolution in a timely manner.
Act as the first line of support for end users by taking incoming phone calls, emails and chat.
Resolve any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management.
Take a proactive approach including recommendations for improvements where necessary and reasonable.

Required qualifications to be successful in this role:

High school or GED considered with technical training and/or equivalent work experience.
Minimum 1-3 years of experience working in an IT support role or Call Center environment.
Knowledge of desktop operating systems, various software applications, hardware, networking and internet technologies.
Exceptional attention to detail.
Pro‑active/self‑starter – must be able to work independently and in a team environment.
Experience documenting technical information into a knowledge base and/or process documentation.
Ability to effectively communicate both verbally and written with customers, team members, and management.
Must be dedicated to the role: punctual, self-confident and completely dependable.
Fast learner with a passion for technology.
Must successfully complete a government background investigation.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range in the U.S. is $13.85 per hour to $22.89 per hour. Compensation decisions are dependent on the facts and circumstances of each case.

Benefits:

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

Skills:

Customer Service & Support
MS Office
365
Windows

What you can expect from us:

Life at CGI is rooted in ownership, teamwork, respect and belonging. We encourage you to reach your full potential. As a CGI Partner, you’ll develop innovative solutions, build relationships with teammates and clients, and access global capabilities to scale your ideas and embrace new opportunities.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities,…