Business Analyst

Business Analyst

Advance your career as a Business Analyst on a high-performing Agile team supporting the modernization of mission-critical supervisory systems for a federal agency. You'll take ownership of requirements analysis, process improvement, and stakeholder engagement, collaborating with cross-functional teams to deliver secure, user-centric digital solutions. If you're analytical, detail-oriented, and ready to drive meaningful change, this is your opportunity to make a significant impact in a mission-driven environment.

This position is located in our Lafayette, Louisiana or Knoxville, TN office; however, a hybrid working model is acceptable.

Your future duties and responsibilities include:
Elicit, analyze, and document business, functional, and technical requirements for enterprise systems and software. Collaborate with product owners, stakeholders, developers, and UX/UI teams to translate requirements into user stories, acceptance criteria, and process flows. Lead or support backlog refinement, sprint planning, and Agile ceremonies. Conduct gap analysis, process mapping, and workflow optimization to improve business processes and system functionality. Facilitate requirements workshops, interviews, and user feedback sessions.

Develop and maintain business analysis artifacts (e.g., user stories, process diagrams, requirements traceability matrices). Assist with user acceptance testing (UAT), defect triage, and validation of delivered solutions. Ensure solutions comply with federal standards (e.g., Section 508 accessibility, security, and privacy requirements). Support change management, training, and documentation efforts. Communicate findings, recommendations, and status to technical and non-technical audiences.

Required qualifications to be successful in this role include:
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience). 3–5 years of experience as a business analyst or similar role in software/system environments. Experience eliciting and documenting requirements for web applications or enterprise systems. Proficiency with Agile methodologies and tools (e.g., Azure Dev Ops, Jira). Strong analytical, problem-solving, and process mapping skills. Excellent written and verbal communication skills.

Experience collaborating in cross-functional Agile teams. Eligibility for federal background investigation and compliance with security requirements (U.S. citizenship or lawful permanent residency with 3+ years residency).

Skills:

Business Process Analysis, Business Process Mapping

What you can expect from us:
Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.