Microsoft 365 Collaboration Operations Engineer

** Microsoft 365 Collaboration Operations Engineer*
* ** Category:
** Service Desk / End User Services

** Main location:
** United States, Various

** Position :
** J

*
* Employment Type:

** Full Time

U.S.

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** Position

Description:

*
* CGI is seeking a Microsoft 365 Collaboration Operations Engineer to support the daily operations, stability, and continuous improvement of enterprise collaboration platforms. This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high-quality user experience.

We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!.

This role is located at a client site in Lafayette, LA, Knoxville, TN, Columbia, SC, or Plano, TX. A hybrid working model is acceptable.

** Your future duties and responsibilities:*
* CGI is seeking a Microsoft 365 Collaboration Operations Engineer to support the daily operations, stability, and continuous improvement of enterprise collaboration platforms. This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high quality user experience.

The ideal candidate will have hands on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.

** Required qualifications to be successful in this role:*
* . 2+ years of Microsoft 365 engineering experience

. Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, One Drive for Business, Exchange Online, and Office applications

. Experience providing L3 operational support in a large scale enterprise environment

. Solid understanding of incident management, problem management, and service request processes

. Hands on experience with Service Now or similar ITSM/ticketing platforms

. Ability to perform root cause analysis and drive issues through to resolution

. Experience monitoring platform health, performance metrics, and operational dashboards

. Knowledge of enterprise monitoring and alerting tools

. Strong troubleshooting skills across Microsoft 365 collaboration services

. Experience supporting production deployments, changes, and release activities

. Ability to create and maintain technical documentation, knowledge articles, and operational procedures

. Strong analytical skills with experience identifying trends and producing operational reports

. Excellent verbal and written communication skills

. Ability to collaborate effectively with cross functional technical and business teams

. Process improvement and automation mindset

. Strong ownership, accountability, and attention to detail

Desired Skillset:

​​Relevant certifications are helpful, such as:

. Microsoft 365 Certified:
Administrator or Collaboration related certifications

. ITIL Foundation

. AWS Cloud Practitioner or AWS Associate level certification

. Experience supporting enterprise collaboration environments is strongly preferred

. ITIL Foundation

Education:

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range…