Amazon Connect Engineer
Listed on 2026-07-17
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IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, AWS
. 6 8 years of experience as a systems engineer
. Experience designing, building, and maintaining Amazon Connect contact flows and routing logic
. Ability to implement dynamic and skill based routing using AWS Lambda (Node.js or Python) and DynamoDB
. Experience integrating Amazon Lex bots, third party APIs, and enterprise systems (CRM, case management, etc.)
. Ability to manage call recording, error handling, and failover routing logic
. Experience configuring queues, routing profiles, and hours of operation
. Strong troubleshooting skills using Cloud Watch and optimizing routing performance
. Ability to provide documentation, knowledge transfer, and architectural guidance
. Experience working cross functionally with cloud, security, telephony, and support teams
. Familiarity with version control and CI/CD pipelines for Lambda deployments
. Understanding of Agile delivery (Scrum, Kanban) and modern engineering practices
. Knowledge of enterprise scale, highly available platform architecture
. Exposure to omnichannel contact center platforms (voice, chat, email, messaging) such as Genesys or Avaya (plus)
. Familiarity with Docker/Kubernetes and container based development (plus)
. Hands on AWS experience or demonstrated commitment to building cloud expertise (training, certifications)
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