Data Intake Operator

Data Intake Operator

CGI is seeking a Data Intake Operator II to support critical data processing and operational activities within a fast paced production environment. This role is responsible for processing, validating, monitoring, and supporting data exchanges between internal systems and external clients while ensuring compliance with established service level agreements and data quality standards.

The successful candidate will work closely with cross functional teams to support data integrity, troubleshoot operational issues, conduct testing activities, and provide technical support to clients. This position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of customer service and operational excellence.

• Process and monitor inbound and outbound data files while meeting established service level agreements
• Review, analyze, and validate data files to ensure compliance with data quality and formatting standards
• Identify, troubleshoot, and resolve production processing issues and data exceptions
• Support data exchange activities with external clients, including account setup and technical assistance
• Conduct user acceptance testing and system validation activities for operational enhancements and code changes
• Collaborate with data integrity, operations, and technical teams to ensure timely and accurate processing
• Monitor system alerts and error messages, escalating issues and communicating resolutions to stakeholders
• Document operational procedures and workflows to support consistency and knowledge sharing
• Maintain confidentiality and safeguard sensitive information in accordance with organizational policies
• Identify process improvement opportunities and recommend operational efficiencies

• 1+ year of experience in a customer facing or operations focused environment
• Experience working with data files, file validation, or data processing operations
• Working knowledge of SQL query creation, review, or troubleshooting
• Experience working within UNIX or Linux based environments
• Proficiency with Microsoft Office Suite, including Excel
• Knowledge of file transfer technologies, file systems, and data exchange processes
• Strong analytical, problem solving, and critical thinking skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and collaboratively in a fast paced environment with changing priorities

• Experience supporting higher education, student loan, or financial services environments
• Experience with SFTP, SSH, and secure file transfer processes
• Bilingual Spanish language skills
• Experience providing technical support via phone and email
• Demonstrated ability to remain effective under pressure
• Knowledge of data quality, compliance reporting, or operational controls

Associate degree or equivalent combination of education, experience, and military service.

Estimated compensation range: $38,800.00 – $70,800.00.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_ You will need to reference the Position  the position in which you are interested. This email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or those that do not include a Position  not be returned.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified…