IT Helpdesk Specialist I – Onsite Support

Business Development Director, Texas Division
Houston, TX

At the heart of everything we do is our people. People who are masters of their fields. People who strive to deliver quality and excellence. People who make a difference in their communities.

Our employees believe in our purpose and know that our work ultimately makes the world a better place. When you bring your talents to Atlas, you become part of a national team of over 3,500 experienced engineers, environmental scientists, inspectors, and other professionals working to improve the infrastructure assets and natural environment in the communities where we live and work.

At Atlas, we’re committed to fostering a company culture that is welcoming for every employee.

Pushing the limits of what’s possible, we’re a place for intellectual curiosity.

Our employees believe in our purpose and know that our work ultimately makes the world a better place. When you bring your talents to Atlas, you become part of a national team of over 3,500 experienced engineers, environmental scientists, inspectors, and other professionals working to improve the infrastructure assets and natural environment in the communities where we live and work.

Your future at Atlas awaits – join us today!

Are you ready to work for one of the fastest growing infrastructure and environmental solutions companies in the country? Will you accept the challenge to innovate and solve complex and sophisticated problems? Do you want to grow as a professional, and transform and better the communities where you live and work?

Atlas is a trusted leader in environmental and infrastructure consulting services; we provide services that enable communities to flourish and thrive. With a team of 3,500 employees and offices throughout the US, we combine local expertise and a network of relationships to deliver solutions to both public and private clients. Our services help improve the quality of life in the communities where we live and work.

We always aim for smart, safe, and sustainable results. At Atlas we understand that our future is everyone’s responsibility, and we create a better experience at every stage of a project.

Job Description

Join our onsite IT Helpdesk team in Lafayette, Louisiana, as a Support Specialist I, providing first-tier technical support to approximately 3,500 internal employees. This entry-level opportunity offers hands-on experience with a wide variety of technologies, including artificial intelligence, cloud infrastructure, business applications, and end-user computing.
The successful candidate will combine strong customer-service skills with technical curiosity, clear communication, and a commitment to resolving employee issues efficiently. Success in this role means taking ownership of support tickets, documenting work accurately, delivering a positive employee experience, and escalating complex issues effectively to Tier 2 and other specialized IT teams.

Core Responsibilities

• Monitor, prioritize, and resolve employee requests received primarily through email and chat.
• Troubleshoot password, account-access, application, software, hardware, and general end-user technology issues.
• Record troubleshooting steps, actions, and resolutions accurately in the organization’s IT service management (ITSM) platform.
• Provision, modify, and deactivate user accounts according to established procedures.
• Install approved software and configure computers for employees.
• Communicate clearly, professionally, and promptly throughout the support process.
• Escalate unresolved or complex issues to Tier 2 or the appropriate specialized IT team.
• Create, maintain, and improve knowledge-based articles and support documentation.
• Follow established incident-management, request-fulfillment, security, and escalation procedures.
• Participate in the team’s on-call rotation.
• Assist with onsite technology needs and travel to other locations when required.

You’ll thrive here if you have

• Entry-level candidates and candidates with relevant customer-service or technical-support experience will be considered; prior helpdesk, IT support, or customer-service experience is preferred. No minimum degree or formal…