Mobility Tools Subject Matter Expert @ CGI

Mobile Tools Subject Matter Expert (Sme)

CGI has an exciting opportunity for a Mobile Tools Subject Matter Expert (SME) to support a cloud-based shared services solution delivering mobile device management and mobile security capabilities to more than 65 government agencies. This role offers the chance to work in a dynamic enterprise mobility environment, support a diverse customer base, and collaborate with cross-functional cybersecurity and IT operations teams.

The Mobile Tools SME will guide customers on industry-leading mobile management platforms, contribute to incident, request, change, and configuration workflows, and help ensure secure, compliant, high-quality mobile services across the enterprise.

Your future duties and responsibilities:

• Provide advanced support for mobile device management and security platforms, including Mobile Iron, Microsoft Intune, VMware Workspace ONE, Zimperium, and Lookout.
• Support agency mobile tool deployments; troubleshoot escalated issues related to devices, applications, enrollment, configuration, and compliance.
• Create, update, and monitor mobile-related Service Now tickets with accurate categorization and timely resolution.
• Use platform documentation and internal knowledge articles to research and resolve customer requests.
• Develop and maintain documentation, configuration guides, and operational procedures.
• Generate reports on device compliance, security posture, enrollment activity, and platform health.
• Contribute expertise to develop new Knowledge Base content.
• Collaborate with engineering, security operations, and service delivery teams to improve mobile services.

Required qualifications to be successful in this role:

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work. In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
• Strong interpersonal skills and a customer-focused mindset.
• Clear, effective verbal and written communication skills.
• Ability to collaborate across engineering, operations, and support teams.
• Experience supporting MDM or MAM platforms in an enterprise environment.
• Hands-on experience with at least two major platforms such as Mobile Iron, Intune, Workspace ONE, Zimperium, or Lookout.

Desired qualifications:

• Experience providing Tier 2 or Tier 3 support for mobile platforms.
• Experience supporting enterprise or shared-service mobility solutions.
• Familiarity with mobile security tools and terminology.
• Exposure to Service Now or similar ITSM platforms.
• Understanding of mobile configuration, policy management, device compliance, and security enforcement.
• Bachelor's degree or equivalent experience.