Custom Design Operations Technician @ Stuller

Customer Experience Team Member

Join our Customer Experience team and be part of a dynamic environment where you'll help jewelers worldwide create unforgettable moments for their customers! As a member of the CAD/CAM Customization department, you'll work with a wide range of customization options, from minor style adjustments to fully personalized designs, allowing you to help jewelers craft one-of-a-kind pieces tailored to their customers.

The Custom Design Operations Technician is responsible for managing and optimizing the flow of design projects through the CAD/CAM system, including making design adjustments, allocating tasks based on complexity and designer expertise, and ensuring all project information is accurate and complete.

Key Responsibilities:

• Utilize Counter Sketch to make design adjustments based on customer requests, ensuring the correct files with the necessary updates are included. Once completed, move the job to the Validate stage.
• Contact customers to obtain any missing information related to their projects, ensuring clear communication to avoid delays.
• Manage incoming emails and direct tasks to the appropriate steps and team members to ensure a smooth and efficient workflow process.
• Direct time-sensitive customer requests to the appropriate designer, ensuring these requests are marked with a timestamp to indicate their urgency.
• Develop cross-training skills by maintaining customer product inventory, cleaning and scanning live products, measuring stones and finger sizes, and taking high-quality photos of the live products.
• Gain cross-training in requisitioning products for review, ensuring they are documented correctly and returned promptly after inspection, & also helping to log and disperse received packages and products to the correct departments.
• Maintain high standards of professionalism and contribute to a positive, collaborative team environment. Acquire a thorough understanding of the CAD/CAM workflow.

Basic Qualifications:

• High School diploma or equivalent
• Skilled in allocating tasks, assessing job complexity, managing timelines, and coordinating with various facilities and departments.
• Comprehensive understanding of the entire CAD/CAM workflow, including design, validation, production capabilities, and quality standards.
• Strong verbal and written communication skills to interact with customers, team members, and cross-functional departments.
• Meticulous focus on details when handling designs, quotes, and workflow processes.

Preferred Qualifications:

• 2+ years of experience in the jewelry design industry or related
• Ability to interpret and create technical drawings, generate top, side, front, and perspective views, and produce accurate visual representations of designs.
• Advanced knowledge and hands-on experience with CAD/CAM software such as Counter Sketch, Matrix Gold, or similar tools.
• Ability to identify workflow bottlenecks, resolve technical issues, and make informed decisions on task allocation and process improvements.