Tier 2 Support Analyst​/IT Asset Administrator

At the heart of everything we do is our people. People who are masters of their fields. People who strive to deliver quality and excellence. People who make a difference in their communities.

Our employees believe in our purpose and know that our work ultimately makes the world a better place. When you bring your talents to Atlas, you become part of a national team of over 3,500 experienced engineers, environmental scientists, inspectors, and other professionals working to improve the infrastructure assets and natural environment in the communities where we live and work.

At Atlas, we’re committed to fostering a company culture that is welcoming for every employee.

Pushing the limits of what’s possible, we’re a place for intellectual curiosity.

Our employees believe in our purpose and know that our work ultimately makes the world a better place. When you bring your talents to Atlas, you become part of a national team of over 3,500 experienced engineers, environmental scientists, inspectors, and other professionals working to improve the infrastructure assets and natural environment in the communities where we live and work.

Are you ready to work for one of the fastest growing infrastructure and environmental solutions companies in the country? Will you accept the challenge to innovate and solve complex and sophisticated problems? Do you want to grow as a professional, and transform and better the communities where you live and work?

Atlas is a trusted leader in environmental and infrastructure consulting services; we provide services that enable communities to flourish and thrive. With a team of 3,500 employees and offices throughout the US, we combine local expertise and a network of relationships to deliver solutions to both public and private clients. Our services help improve the quality of life in the communities where we live and work.

We always aim for smart, safe, and sustainable results. At Atlas we understand that our future is everyone’s responsibility, and we create a better experience at every stage of a project.

At Atlas, we're providing services that enable communities to flourish and thrive, and if you’re a Tier 2 Support Analyst (60-70%)/IT Asset Administrator (30-40%) ready to manage company technology assets through the full lifecycle while supporting inventory governance, compliance, reporting, endpoint administration and service delivery and committed to doing meaningful work, then this is your moment. Success in this role looks like maintaining accurate, auditable asset records;

improving asset accountability and cost control; resolving escalated end-user issues; and strengthening support and asset-management processes. Join a dynamic, value-driven, client- and community-focused environment where your work creates a lasting positive impact for the people and communities we serve.

• Manage technology assets from procurement and receiving through deployment, assignment, refresh, recovery, reassignment and secure disposal.
• Maintain accurate inventories, ownership records, audit documentation and chain-of-custody controls.
• Coordinate device deployments, onboarding/offboarding, purchases, repairs, returns, recycling and reporting.
• Provide Tier 2 support for escalated incidents and troubleshoot endpoint, OS, mobile, printing, networking, identity and Microsoft 365 issues.
• Deploy and maintain endpoints, support patching and software delivery, respond to major incidents and create technical documentation.

• Associate's degree in IT, Computer Science, Business Technology or a related field, or equivalent work experience.
• 3+ years in technical support, endpoint administration, IT asset management or related IT operations.
• Experience supporting Windows desktops and laptops.
• Experience with mobile devices, endpoint inventory or enterprise asset tracking systems.
• Familiarity with ITSM principles and ticketing platforms.
• Strong troubleshooting, analytical, organizational and customer-service skills.
• Ability to manage multiple priorities with attention to detail and process compliance.
• Microsoft Intune, Microsoft Entra ,…