L2 Production Support Specialist AWS

Position: L2 Production Support Specialist with AWS
L2 Production Support Specialist with AWS

Category:
Service Desk / End User Services

Main location:
United States, Louisiana, Lafayette

Position :

J

Employment Type:

Full Time

Position Description:

Do you want to take your career to the next level? CGI is looking for dedicated Production Support Specialists with a passion for solving business problems to join our team. At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You'll be part of a team of dedicated people like yourself and make an impact with both internal and client partners.

Consider joining CGI, a premier consulting firm that inspires personal and professional growth and values your ideas.

This position is located in Lafayette, Louisiana in a hybrid environment.

Your future duties and responsibilities:

CGI is seeking an experienced L2 Production Support Specialist with AWS to support and enhance cloud operations across a complex, multi-cloud environment. This role is responsible for designing, implementing, and supporting highly available, scalable, and secure cloud infrastructure while ensuring compliance with enterprise cloud governance standards. This position will require different levels of experience as well as multiple shift requirements (day, night, weekends, holidays, on-call, etc.).

The ideal candidate will partner with development, infrastructure, and security teams to automate operational processes, implement Infrastructure as Code (IaC), improve observability, and strengthen platform reliability. Responsibilities include monitoring production environments, developing governance dashboards and compliance reporting, automating preventative and corrective controls, supporting incident response, and driving continuous operational improvements across AWS and other cloud platforms.

Required qualifications to be successful in this role:

• 2+ years of strong hands-on experience supporting production environments in AWS.

• Solid understanding of AWS services including EC2, VPC, IAM, S3, Route 53, Cloud Watch, Cloud Trail, ELB, EBS, SQS, AMIs, and AWS CLI.
o AWS certification is required for senior positions.

• Experience implementing cloud governance frameworks, security controls, and compliance monitoring.

• Ability to build automated dashboards, operational reports, and compliance metrics.

• Strong scripting skills using Python, Power Shell, or Bash to automate operational tasks.

• Experience with production support, incident management, root cause analysis, and on-call support.

• Familiarity with monitoring and observability platforms such as Cloud Watch, Splunk, Dynatrace, Open Telemetry or similar tools.

• Experience with Auto Sys, Red Hood, Apache Airflow, or other job management is preferred.

Bachelor's degree in computer science, Information Systems, Information Technology, or a related technical discipline preferred.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $46,400 to 110,100.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

What you can expect from us:

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