Tier 1 Help Desk

Description

We are looking for a motivated Tier I Technical Support Technician to add to the their team of 7 on the Helpdesk. This Tier I team is responsible for providing a mixture of phone and hands on support to our internal employees using Fresh Desk ticketing system.
Right now this team closes around 350 tickets per week, 20% of which are password resets. Each person received around 12 incoming calls a day per person from internal users but also receives tickets via email. To start, this person will utilize Fresh Desk ticketing system to provide phone and hands on support with Windows 10, Microsoft Office 365, AutoCAD, etc.

There is a tier II team as an escalation point. This person will also help image Dell PCs, install and deploy PCs, perform password resets, etc.

Help desk support, Customer service, Technical support, Troubleshooting, Active directory, ticketing system, office 365, hardware, service desk, phone support, network support, network troubleshooting

Help desk support,Customer service,Technical support,Troubleshooting,Active directory,ticketing system,office 365,hardware,service desk,phone support

Entry Level

This is a Contract position based out of Lafayette, LA.

The pay range for this position is $19.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lafayette,LA. Final date to receive applications This position is anticipated to close on Oct 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and…