Help Desk​/Desktop Support Field Technician

Desktop Support Field Technician

We are looking for a Desktop Support Field Technician to deliver hands-on and remote technical assistance for end users in Metro Detroit. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting Microsoft-based environments, and providing dependable service across desktop and mobile platforms. The position focuses on maintaining productivity through timely troubleshooting, device setup, user support, and accurate ticket documentation.

Responsibilities:

• Deliver in-person and remote support for end-user technology issues involving workstations, applications, and Microsoft 365 services.

• Maintain and troubleshoot Windows 10 and Windows 11 devices, along with core tools such as Outlook, Teams, One Drive, and SharePoint.

• Administer user access by handling account setup, password assistance, and routine directory services tasks within Active Directory and Entra .

• Prepare, install, and support laptops, desktop systems, printers, and related accessories to ensure reliable daily operation.

• Assist with device provisioning, onboarding activities for new employees, and support efforts tied to Intune-managed equipment and hardware refresh cycles.

• Investigate and resolve connectivity problems affecting Wi-Fi access, network performance, and other local infrastructure issues.

• Record, track, and close support requests within the IT ticketing platform while keeping documentation clear and up to date.